Who WE Are:

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape.

Aethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at careers@aethon.com or call 412-322-2975 – ext. 160

What YOU Will Do:
We are seeking a dynamic and motivated Field Implementation Engineer to join our innovative team. In this role, you will be the driving force behind deploying and installing, our autonomous mobile robots at client sites. Your hands-on expertise will ensure seamless integration of our technology into diverse environments, delivering exceptional service and support to our clients. If you thrive in a fast-paced setting, enjoy solving technical challenges on-site, and have a passion for robotics and technology, this is the perfect opportunity for you!

Installation of new equipment and add-ons at customer sites.

• Setup of equipment (HB, UI, Tugs, Network, Elevator, Mapping)
• Contact customer of schedule. (ETA, Dates, Times)
• Maximize customer satisfaction and value from our products.
• Monitor project responsibilities and ensure timely task completion.
• Prepare issue analysis, status updates, and special reporting to Aethon client team on a regular basis.
• Maintain a high level of communication with Project Managers via written reports, phone and email.
• Must be able to lift and carry sixty pounds.

Provide go live support at customer sites.

• Provide focal point project contact for Aethon/client communications and escalation of customer issues.
• Establish timely, clear task and project expectations.
• Provide training to clients using train-the-trainer education methodology
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.

Provide customer support.

• Perform necessary upgrades at customer sites.
• Analyze and accumulate product enhancement recommendations to provide customer feedback to the product development team.
• Capability to assist in resolution of discrepancies between user policies and software functionality through technical solutions or policy re-engineering.
• Be available for travel to customer sites for issue resolution in an emergency situation on short notice.

What YOU Will Need to Succeed:

Must be legally authorized to work in the United States for any employer without current or future employer-sponsored visa sponsorship.

Education / Training:

• Bachelor of Science in Computer Science, Engineering, Industrial Technology, or related field or Associates Degree with Aethon product experience

Specialized Knowledge/Skills:

• Proficient in Linux/Unix
• A solid understanding of network communications technology – Internet, Intranet, VPN, TCP/IP, Ethernet, etc.
• Ability to troubleshoot and repair mechanical hardware / electronic components.
• Strong technical and analytical skills
• Strong interpersonal and communication skills
• Robotic integration and optimization of workflow processes
• Automation experience is a plus

Travel:

• Position requires overnight national travel.
• Occasional weekend work may be required.
• Ability to operate a motor vehicle and travel to customer locations. Must possess and maintain a valid driver's license and driving record acceptable to the company's motor vehicle insurer.

STE Aethon Inc. Benefits:

• Medical, Dental, and Vision coverage starting from start date
• Health Savings Account / Flexible Spending Account
• Free Onsite Gym
• Immediate 401k vesting
• Wellness Incentive Program
• Life & Disability Insurance
• Generous Paid Time Off

Join us in shaping the future of robotics! Bring your technical prowess, enthusiasm for innovation, and commitment to excellence as a Field Implementation Engineer. Together, we’ll deliver transformative solutions that elevate industries worldwide!

Please apply directly: https://recruiting.paylocity.com/recruiting/jobs/Apply/4230770/ST-ENGINEERING-AETHON-INC/Field-Implementation-Engineer

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Pay: $44,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Willingness to travel:

• 75% (Required)

Work Location: Hybrid remote in Pittsburgh, PA 15222