About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. The Quality Control Associate, Inbound is responsible for inspecting/auditing, recording and updating quality attributes of specific functions in Inbound. If you are a self-motivated individual who thrives in a fast-paced, production-driven, team environment, this could be the perfect match!

What You Get To Do Every Day

• Conduct inspections in accordance with audit guidelines and UPH (units per hour) or PPH (parcels per hour) expectations

• Collaborate with training and development to identify and execute training and communication

• Communicate knowledge, process and/or skill gaps in accordance with inspections/audits

• Uphold and maintain company brand standards

• Collaborate with QC and Training Lead and Outbound team

• Validate SOPs (Standard Operating Procedures)

• Develop a positive culture of learning, improvement and total quality management

• Completes attribution and quality checks for drop ship inventory items

What You Bring To The Role

Minimum Requirements:

• Basic understanding of QC metrics (ie: pass vs fail, % of errors, Parcels vs Units per hour)

• Comprehensive understanding and knowledge of functional areas to be audited

• Ability to work well independently and take initiative

• Excellent time management skills

• Ability to prioritize daily tasks and deadlines

• Proven ability to work quickly and effectively with very strong attention to detail

• Proven track record of auditing people, processes and areas

• Excellent verbal and written communication skills as well as excellent interpersonal skills

Preferred Requirements:

• Proficiency with Google Forms

Compensation, Benefits, + Perks

• Hourly base pay + incentive pay based on performance/ quota targets achieved

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid parental leave

• 9 Paid Company Holidays

• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)

• State of the art, climate-controlled warehouse facility

• Find out more about our Benefits here.

The expected hourly rate for this role is $21.00-$21.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.