Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Customer Service Representative

Location: United States (Remote)
Job Type: Full-time
Pay Rate: $16/hour

Why Join Conduent

• Work from home – equipment provided
• Paid training to set you up for success
• Career growth opportunities and internal mobility
• Supportive, inclusive culture focused on belonging and development
• Pay is $16/hour, which may be below your state's minimum wage. Please take this into consideration when applying.
• Benefits from day one, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

As a Remote Customer Service Representative, you will support customers through phone and digital channels by resolving inquiries, providing accurate information, and delivering a high-quality customer experience.

This is an excellent opportunity for individuals seeking a work-from-home role with paid training, career growth, and strong benefits within a global organization.

What you will do:

• Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

What We are Looking For

• 1-2 years of previous call center or customer service experience (preferred)
• Ability to multitask and navigate computer systems effectively.
• Reliable internet connection and distraction-free remote workspace
• Ability to work with people from diverse backgrounds.
• Effective communication and active listening skills
• High School diploma or GED
• Background and drug screening are required.

Work Environment & Requirements

• Fully remote role within the United States
• Must meet home office and technical requirements (equipment, internet, workspace)
• Training: Monday-Friday 8:00 am-5:00 pm 5-6 weeks
• Production Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

How to Apply and Move Forward:

• Click the apply button.
• Answer a few quick questions.
• Complete the application form.
• After you apply, check your email and complete an assessment.
• If you pass the assessment and meet the requirements, you will be asked to complete an internet speed test using a computer.
• After all requirements have been completed and confirmed, a follow-up email will be sent outlining the next steps.
• Come join us and grow with a team of people who will challenge and inspire you to be the best!

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.

We are currently NOT hiring in the following geographies, including but not limited to:

States: AK, CA, HI, MA, IL, MT & NY

Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00/hr., which may be below your state's minimum wage. Please take this into consideration when applying.

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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.