Job Overview

Marketech International Corporation USA is seeking a hands-on and technically skilled Technical Service Engineer to support technical service operations, equipment installation, troubleshooting, and customer-facing engineering support within high-tech and semiconductor-related environments.

This role is responsible for providing on-site and remote technical support, assisting with system integration, supporting installation and commissioning activities, and helping resolve technical issues related to equipment, systems, and materials. The ideal candidate will have a strong engineering foundation, mechanical aptitude, excellent problem-solving skills, and the ability to work effectively with internal teams, external customers, suppliers, and vendors.

Key Responsibilities

• Provide on-site and remote technical support to customers, internal teams, and project stakeholders
• Support equipment installation, setup, commissioning, and startup activities
• Troubleshoot technical issues and perform root cause analysis to resolve equipment, system, or product failures
• Assist with system integration, product validation, performance optimization, and technical testing
• Coordinate with suppliers, vendors, engineering teams, and customers to resolve technical challenges
• Support the Business Development team by providing technical expertise during client discussions and project evaluations
• Review and interpret technical drawings, specifications, manuals, and product documentation
• Document service activities, troubleshooting findings, issue resolutions, and technical recommendations in service reports
• Ensure work is completed in accordance with technical specifications, safety standards, quality requirements, and company procedures
• Participate in product training, continuous improvement initiatives, and process optimization efforts

Qualifications - Required

• Bachelor's degree in Engineering, Mechanical Engineering, Electrical Engineering, Materials Science, or a related technical field
• 1–5+ years of experience in technical service, field engineering, technical support, equipment support, or a similar role preferred
• Strong mechanical aptitude and hands-on troubleshooting ability
• Ability to read and interpret technical drawings, specifications, manuals, and engineering documentation
• Strong problem-solving, analytical, and communication skills
• Ability to work cross-functionally with engineering, operations, sales, vendors, suppliers, and customers
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Ability to work on-site in Phoenix, Arizona

Preferred Qualifications

• Experience in semiconductor, high-tech manufacturing, industrial, or cleanroom environments
• Experience supporting equipment installation, system integration, field service, commissioning, or startup activities
• Experience working directly with customers in a technical service or engineering support capacity
• Familiarity with technical reporting, service documentation, and issue tracking
• Multilingual ability preferred, especially Mandarin; Spanish is a plus

Work Environment

• Combination of office, field, and customer-site environments
• May require local travel for installation, service support, troubleshooting, and customer visits
• Requires the ability to work in fast-paced, technical, and high-specification environments

Equal Employment Opportunity Statement

Marketech International Corporation USA is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by applicable law, regulation, or ordinance.