Job Summary
MFS Fleet Service is seeking a Salesforce Developer / CRM Systems Developer to design, develop, customize, and support Salesforce and related business systems used for customer management, dispatch workflows, billing processes, field technician operations, reporting, and automation.

This role will work closely with operations, dispatch, billing, and management teams to improve internal systems, automate workflows, build dashboards, integrate data, and support business growth.

Duties

• Design, develop, and customize Salesforce applications for CRM, dispatch, billing, customer accounts, service requests, and technician workflows.
• Create and maintain custom objects, fields, page layouts, record types, validation rules, approval processes, flows, and automation.
• Develop Apex classes, Apex triggers, test classes, Lightning Web Components, and customized Lightning pages.
• Build Salesforce workflows for customer onboarding, job tracking, technician assignment, ETA tracking, invoice status, service history, and follow-up tasks.
• Create reports and dashboards for technician performance, job completion time, ETA accuracy, customer volume, invoice aging, regional revenue, and operational KPIs.
• Support data management, data cleansing, imports/exports, duplicate management, and reporting accuracy.
• Write SOQL, SQL, and data queries to analyze customer, dispatch, billing, and service data.
• Support integrations between Salesforce and billing systems, dispatch software, GPS/fleet tracking systems, Google Workspace, accounting platforms, and internal tools.
• Troubleshoot system issues, integration errors, data sync problems, user access issues, and workflow failures.
• Manage Salesforce users, profiles, permissions, roles, security settings, and documentation.
• Train internal users and support ongoing improvements to CRM and operations systems.

Technical Skills

• Salesforce Platform Development
• Apex Classes and Triggers
• Lightning Web Components
• Salesforce Flow Builder
• SOQL / SOSL
• SQL
• Salesforce Reports and Dashboards
• Salesforce Data Loader
• Custom Objects and Data Modeling
• Validation Rules and Approval Processes
• REST API / SOAP API
• JSON / XML / Webhooks
• Data Migration and Data Cleansing
• Git / Version Control
• Sandbox Testing and Deployments
• User Access, Profiles, Permission Sets, and Security Controls

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Information Systems, Data Analytics, Business Information Systems, or a closely related field.
• Experience with Salesforce development, configuration, customization, or administration.
• Experience with CRM systems, business workflows, reporting, dashboards, automation, and integrations.
• Strong understanding of relational data, system design, API integrations, and business process improvement.
• Ability to translate business requirements into technical solutions.
• Strong problem-solving, documentation, communication, and troubleshooting skills.

Preferred Tools & Platforms

• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Marketing Cloud
• Journey Builder
• Email Studio
• Automation Studio
• AMPscript
• SSJS
• Data Extensions
• Tableau / Tableau CRM
• Excel / Google Sheets
• Python
• Zapier / MuleSoft / Workato
• Google Workspace
• Jira / Trello / Asana
• Billing, dispatch, GPS, and fleet tracking systems
• Internal operations software such as TracOps, Dispatchly, or similar platforms

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Information Systems, Data Analytics, Business Information Systems, or a closely related field.
• Experience with Salesforce development, configuration, customization, or administration.
• Experience with CRM systems, business workflows, reporting, dashboards, automation, and integrations.
• Strong understanding of relational data, system design, API integrations, and business process improvement.
• Ability to translate business requirements into technical solutions.
• Strong problem-solving, documentation, communication, and troubleshooting skills.

Preferred Certifications

• Salesforce Platform Developer I
• Salesforce Administrator
• Salesforce App Builder
• Salesforce Marketing Cloud Developer or Email Specialist

Pay: $93,777.27 - $112,936.08 per year

Work Location: Remote