Role Overview

We are seeking a Staff Software Engineer to operate as a technical lead across Customs Build & Deployment, Custom Maintenance, and automation platform tooling. This role is critical to maintaining and evolving the systems that support deployment and maintenance of custom solutions across 250+ customer environments.

This position goes beyond individual contribution—it requires end-to-end technical ownership of build pipelines, deployment automation, and maintenance workflows, along with the ability to provide technical leadership across multiple workstreams (Feature, Test Automation, Build & Deployment, and Custom Maintenance).

The ideal candidate brings a strong combination of software engineering, DevOps, and automation expertise, and is capable of driving both operational stability and platform improvements while acting as a key point of escalation and decision-making within the team.

Key Responsibilities:

Technical Leadership & Ownership

• Serve as a technical lead, providing guidance, design direction, and decision-making support
• Act as a primary owner for build pipeline reliability, deployment processes, and Custom Maintenance workflows
• Provide backup coverage for critical systems to eliminate single-threaded dependencies

Build & Deployment Automation

• Own and enhance CI/CD pipelines (GitHub Actions and related systems) supporting large-scale deployments
• Drive improvements in deployment reliability, error handling, and execution consistency
• Lead efforts to optimize deployment performance and reduce operational overhead

Custom Maintenance & Release Support

• Support and lead Custom Maintenance build preparation, merge, and release processes
• Ensure customer customizations remain stable and compatible across service and emergency releases
• Partner with offshore teams (e.g., Pune) to ensure smooth handoffs and execution of maintenance workflows

Platform & Tooling Development

• Design and develop internal tools and automation to improve:
• Build orchestration
• Deployment workflows
• Custom inventory and validation systems
• Contribute to modernization of the platform (CI/CD, automation frameworks, developer experience)

Operational Stability & Incident Support

• Act as a key contributor during production incidents, release issues, and escalations
• Drive root cause analysis and preventative improvements to reduce recurring issues
• Ensure systems are resilient, observable, and maintainable

Basic Qualifications:

• 6+ years of experience in software engineering, DevOps, or platform engineering roles
• Proven experience with CI/CD pipelines and deployment automation (e.g., GitHub Actions, similar platforms)
• Strong programming skills (e.g., C#, Python, PowerShell, or similar)
• Experience supporting production systems and release processes at scale
• Demonstrated ability to own complex systems end-to-end
• Experience working across multiple teams or domains simultaneously

Technical Strengths

• Build and deployment pipelines
• Environment orchestration and automation
• Release management and maintenance workflows
• Ability to troubleshoot and resolve complex system and deployment issues
• Experience developing internal tools and automation platforms

Leadership & Collaboration

• Proven ability to operate at a lead level without formal authority
• Ability to drive technical decisions and influence direction across teams
• Strong communication skills with the ability to:
• Translate technical issues into business impact
• Coordinate across onshore/offshore teams
• Experience mentoring or supporting junior engineers and team members
  

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster

UKG participates in E-Verify.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

The pay range for this position is $129,500.00 to $186,100.00. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

UKG will never ask you for a copy of your driver’s license, social security card, or passport during a job inter



All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.