Amazon internships across all seasons are full-time positions, and interns should expect to work in office, Monday-Friday, up to 40 hours per week typically between 8am-5pm. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as classes or other employment during the Amazon work-day. Applicants should have a minimum of one quarter/semester/trimester remaining in their studies after their internship concludes.

By applying to this position, your application will be considered for all Customer Solutions Manager Intern roles at all locations we hire for in the United States including but not limited to: New York, NY.

You will be able to provide your preference of location and start date during the application process but, we cannot guarantee that we can meet your selection based on several factors including but not limited to the availability and business needs of this role. Finalization on the location and start dates available will be provided to you at the time of job offer.

Start dates for our internships in this posting include
dates in August or September 2026.

At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. AWS is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers, including the largest financial institutions in the world, are using AWS to lower costs, become more agile, and innovate faster. AWS is looking to hire and develop the next generation of leaders for our organization. We are seeking talented and enthusiastic students who are passionate about cloud technology, financial services, and helping large enterprises transform through innovation.

As a Customer Solutions Manager (CSM) Intern on the Global Financial Services (GFS) team, you will gain exposure to how AWS partners with the world's largest financial institutions to drive cloud adoption at scale. Working alongside experienced CSMs, you will contribute to high-impact programs that shape how customers migrate workloads, modernize applications, and harness the power of generative AI and agentic AI to reimagine business processes. You will develop business acumen, build technical fluency in cloud computing, and learn how cross-functional teams at AWS collaborate to deliver results at scale. Your work will directly inform the strategies and deliverables that CSMs bring to executive-level customer engagements, at a time when financial services organizations are rapidly transforming their businesses in the age of Agentic AI.

What You'll Do

• Develop cloud adoption strategies, migration roadmaps, and business case frameworks that CSMs leverage in customer engagements
• Research and evaluate generative AI and agentic AI use cases relevant to financial services and synthesize findings into actionable recommendations
• Conduct analysis on financial services industry trends, competitive landscapes, and emerging cloud and AI adoption patterns to strengthen customer narratives
• Build and refine executive briefing documents, program status reports, and adoption maturity assessments
• Analyze customer cloud usage patterns and migration data to surface insights that drive decision-making
• Contribute to internal tooling, playbooks, and best-practice frameworks that scale the impact of the CSM team, including leveraging AI/ML tools to improve team productivity
• Partner cross-functionally with Solutions Architects, Account Managers, and Partner teams to synthesize inputs into cohesive plans
• Complete the AWS Cloud Practitioner, AI Practitioner and Solutions Architect Associate Certification while also participating in technical training, mentorship, and professional development events
• Complete a capstone project that delivers measurable impact to the GFS team or our customers' cloud journeys

Who We're Looking For

The ideal candidate:

• Has interest and aptitude to learn about cloud computing and AI/ML, with a "can-do" attitude and strong ownership
• Is curious about how generative AI and agentic systems are transforming the financial services industry
• Can think strategically about business challenges while also diving into technical details
• Is comfortable with ambiguity and can work independently in a fast-paced environment
• Has strong written and verbal communication skills, with the ability to structure clear, concise narratives for senior audiences
• Is results-driven with analytical capability to provide data-driven insights
• Can collaborate effectively across teams with competing priorities

Key job responsibilities

• Create solutions that address customer business problems and accelerate the adoption of AWS services
• Interface with customer stakeholders, including developers, solutions architects, and team leads
• Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teams