Operations Management

• Executes Serv-U-Success Core Processes and maintains inventory accuracy through On-Shelf Availability reporting and BOH processes.
• Manages labor resources efficiently by scheduling, monitoring task completion, and verifying timecards through ADP and SubItUp.
• Collaborates with store leadership to address needs, drive sales, and enhance store performance through merchandising and display compliance.
• Organizes and oversees service materials, fixtures, and backroom inventory to support seamless project execution.
• Ensures timely and accurate reporting of tasks, hours, and project updates using company-approved tools and systems.

Technical Operations

• Accesses Serv-U University (on-site/online) for training opportunities for the entire team to experience optimized tools and processes that can be directly applied in store.
• Utilizes Serv-U Performance reporting tools to monitor store and team performance, identifying opportunities for improvement, and measure success in doing so.
• Reviews and uses PowerBI reports for metrics and labor utilization.
• Common tools include, but are not limited to: Microsoft 365 Apps, ADP Workforce Now, SubItUp, LMS 365

People Management

• Leads and supervises a team of Assistant Store Managers, Store Representatives, and contingent associates, driving performance and continuous improvement.
• Demonstrates respect and professionalism when interacting with team members, customers, and vendors.
• Partners with the Field Operations Manager (FOM) to enhance team engagement, resolve issues, provide coaching, and conduct performance reviews.
• Develops talent through cross-training and skill-building to ensure efficient execution of all store functions, including stocking, merchandising, and resets.
• Manages conflict resolution involving team members, customers, and vendors to maintain a productive work environment.

Safety

• Reports, investigates, and follows up on safety incidents using in-store systems.
• Proactively identifies and addresses safety risks, collaborating with the store’s Safety Committee.
• Maintains a clean, safe, and organized work environment.
• Ensures team members complete and understand required safety training.
• Partners with the FOM on safety and workers' compensation matters.

Other Requirements

• Regular and reliable attendance at store locations is required.
• Reads, understands, and follows Serv-U policies and standard operating procedures as outlined in the Company Handbook, Core Processes, and Visual Work Instructions.
• Must be able to perform the essential duties and functions of this job with or without reasonable accommodation.
• May be assigned other responsibilities and projects, as necessary.

Desired Education, Skills & Experience

• Associate degree or equivalent education and related experience required.
• 3 – 8 years in a service industry, with management experience.
• Experience in retail or grocery is a plus.
• Results-oriented, organized & methodical.
• Enjoy learning and change, actively participate in Continuous Improvement projects.
• Demonstrated ability and desire to build and lead teams in a positive work environment.
• Ability to think critically and communicate effectively, accurately, and quickly, write legibly, follow directions.
• Utilize technology – primarily personal devices (smartphones, tablets, PC’s); experience with Microsoft Office 365 preferred.
• Must be at least 18 years of age, with a valid driver’s license, reliable transportation, proof of auto insurance with primary coverage.

• Passion – We energize, engage, and inspire others because we love what we do and how we do it.

• Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.

• Innovation – We are relentlessly curious and determined to find a better way of doing things together.

• Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.

• Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.