Company: DRTECH North America Inc.

Job Title: Service Engineer or Service Manager

Location: Alpharetta, GA Type: Full- time

Our company:

DRTECH North America Inc. is the U.S. sales and marketing subsidiary of a KOSDAQ-listed company specializing in advanced diagnostic imaging solutions. With over 25 years of presence in the U.S. medical market, we are experiencing rapid growth and expanding our operations.

For more information, please visit: www.drtech.com

Position Overview

This role combines technical service engineering with hands-on operational support in a growing organization. The Service Engineer will be responsible for providing technical support, system maintenance, and customer service, while also assisting with service operations and logistics as needed.

* Job Description

1. Minimum Requirements: Candidates must have or be the following:

1) Eng or B.S. in Electrical Engineering, Biomedical Engineering or equivalency

2) Bilingual in Korean and English (Fluency in English is more important)

3) Legally authorized to work in the U.S. (U.S. Citizen or LPR)

2. Skills & Work Experience:

1) Have digital X-RAY, DR, C-ARM Hardware repair experience preferable

2) Positive, professional personality, comfortable in front of groups/customers

3) Demonstrated customer facing skills

4) Communicate well in person and by phone and email

5) Responsible, accountable, and ability to work well as a team member and cross-functionally

6) Prior experience working in the health care industry or a regulated environment preferred

7) Healthcare IT Experience a plus

Working knowledge of PACS, DICOM, HIPAA requirements and PHI protections preferred

Networking - demonstrated experience troubleshooting IP, routing, connectivity, latency issues, and knowledge of web services, certificates

8) Familiarity with MS Office, Google drive, CRM

9) Comfortable in high pressure situations

10) Must be able to lift up to 50lbs

11) Forklift license holder or able to use it (a plus, Not required)

3. Job Responsibilities:

1) Providing product training and technical assistance/guidance to client

2) IQC, OQC process for in and out Salse/Repair product

3) Analyzing and repairing defective products.

4) Recording and managing service-progress of each claim through the CRM server

5) Packing/unpacking the products and organizing storage area in warehouse.

6) Performing inventory checks and manage to keep sufficient spare inventory.

7) Keep communicate with HQ for the latest information for all service process.

8) Creating invoices and shipping labels and placing them on each box for service product

9) Other duties as may be assigned from time to time by the company.

4. Special Working Conditions:

1) Attend Video/conference calls with HQ after business hours if needed.

2) Remote support is required if needed

3) Business trip to client site if needed.

4) Overtime may occur if urgent products need to be handled.

5. Benefits:

1) Health insurance

2) Paid time off and sick days

3) 401K

6. Salary: Starting from $42,000 per year (entry-level), with opportunities for performance-based growth and advancement.

*If you would like to submit your resume, please send an email to Daniel Kwon with your resume outlining your job skills, employment history, educational background and available work schedule. Thank you.

Job Types: Full-time, Contract

Pay: $42,000.00 - $50,000.00 per year

People with a criminal record are encouraged to apply

Work Location: In person