Join WITRON as an IT Helpdesk Associate (RCC)!

As an IT Helpdesk Associate, you play a key role in ensuring the stability and performance of our client’s logistic distribution centers built on in-house warehouse management software (WMS) reports and dialogs. You combine proactive and reactive monitoring with deep analysis to identify, understand, and resolve application and system issues. Working with advanced tools, and real-time data, you help maintain smooth operations and continuously improve system reliability in a dynamic environment.

Salary: $50,000 a year

As an IT Helpdesk Associate, you will:

• Monitor system performance across multiple client sites using a mix of automated monitoring and manual ticket-based tracking

  Act proactively and reactively to detect, investigate, and resolve incidents with minimal disruption

  Conduct in-depth root cause analysis using logs, monitoring tools, and PLSQL queries

  Go beyond surface-level fixes by persistently digging into complex or hidden issues until fully understood and resolved

  Continuously challenge the status quo by identifying opportunities to improve system stability and processes

  Take ownership of incidents, demonstrating curiosity, persistence, and a drive to achieve lasting solutions

  Document findings, resolutions, and improvement actions within the ticketing system

  Escalate critical issues appropriately and communicate clearly with internal teams and clients

  Collaborate with a high-paced team and contribute to ongoing optimization efforts

Requirements:

Physical Requirements:

• Continuous walking, climbing, squatting, kneeling, and standing.

Why WITRON?

• Innovative Environment: Be at the forefront of technology with WITRON's advanced automated material handling system.
• Continuous Growth: Drive operational excellence and continuous improvement with ample opportunities for career development and advancement.
• Competitive Benefits: WITRON values employees and strive to create a supportive and rewarding work environment. We offer three (3) bonus opportunities, comprehensive health benefits. We offer company paid Basic Life, Dependent Life, AD&D, Short-Term Disability and Long-Term Disability Insurance. We offer a great 401(k) match, Dental Insurance, Vision Insurance, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance and much more!

Join WITRON and be part of a team that's shaping the future of automation logistics!

Apply now to take the next step in your career journey.

WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation.