Our client is seeking a reliable and customer-focused Desktop Support Specialist to support our growing workforce. They are a rapidly growing industrial products manufacturer that has built a strong reputation for producing durable components that support essential industrial operations across multiple sectors. This role will be responsible for deploying and maintaining desktop computers, laptops, iPads, and other end-user technology. A primary focus of the position is onboarding new employees by ensuring all hardware, software, accounts, and access permissions are configured and ready before their first day.

The ideal candidate is organized, detail-oriented, and enjoys providing hands-on technical support while delivering excellent user experience.

Desktop Support Specialist Key Responsibilities

• New Employee Technology Onboarding
  • Prepare, configure, and deploy desktops, laptops, iPads, mobile devices, and related peripherals for new hires.
  • Create and configure user accounts, email access, security permissions, and application access.
  • Coordinate with Human Resources and department managers to ensure technology is ready prior to employee start dates.
  • Maintain onboarding checklists and asset assignment records.
  • Conduct basic orientation and training for employees on company technology and systems.
• Desktop and End-User Support
  • Provide technical support for desktops, laptops, tablets, printers, monitors, and mobile devices.
  • Troubleshoot hardware, software, operating system, and connectivity issues.
  • Respond to helpdesk tickets and support requests in a timely manner.
  • Install, configure, and update operating systems and business applications.
  • Diagnose and resolve issues related to Microsoft Windows, Microsoft 365, email, VPN, and network connectivity.
• Asset Management
  • Track, inventory, and maintain IT equipment and software licenses.
  • Manage device lifecycle processes including procurement, deployment, replacement, and retirement.
  • Ensure devices are properly labeled, documented, and secured.
  • Maintain accurate records of assigned equipment and user assets.
• Security and Compliance
  • Follow company IT security policies and procedures.
  • Configure devices according to security standards and best practices.
  • Assist with user access management, password resets, and multi-factor authentication support.
  • Support device patching, updates, and endpoint security initiatives.
• General IT Support
  • Assist with conference room technology and audiovisual equipment.
  • Support office moves, workstation setups, and equipment relocations.
  • Collaborate with internal teams and external vendors as needed.
  • Participate in IT projects and continuous improvement initiatives.
  
  

Desktop Support Specialist Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
• 2+ years of desktop support, IT technician, or help desk experience preferred.
• Experience deploying and supporting Windows desktops and laptops.
• Experience configuring and managing iPads and mobile devices.
• Familiarity with Microsoft 365, Active Directory, Azure AD/Entra ID, and endpoint management tools.
• Knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and printers.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize tasks and manage multiple onboarding projects simultaneously.

Desktop Support Specialist Preferred Qualifications

• Experience with Microsoft Intune, Autopilot, or mobile device management (MDM) platforms.
• Experience supporting hybrid or multi-location environments.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

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