The Software Support Manager's role is to ensure PSNIs' customers receive outstanding Support and all their needs are met. The Software Support Manager oversees the Support department's day-to-day functions.
Requirements
Associates or higher education in IT or Software Development
5 years plus experience leading a support team in delivering outstanding customer service for cloud-based software applications
Management Skills: ability to manage, troubleshoot, and gather needed information to escalate related to issues with software applications
Attention to detail is a necessity.
Ability to communicate with clients and internal departments in a positive, diplomatic, and professional manner.
- Ability to translate complex technical information in a non-technical way Strong technical, organizational, and analytical skills
Strong IT experience with software applications and networking experience a plus
Electronic Health Records experience a plus
Ability to read, write, type, and speak English. Ability to read, analyze, and interpret software manuals, technical procedures, and governmental regulations.
Experience using Microsoft Office in a Windows environment required.
Knowledge of Database software; Internet software and Word Processing software.
Pay: $100,000.00 - $105,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
