The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state……
Resolve technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures.…
Keep up with current IT trends and developments by continuing to develop skills and knowledge; Identify, diagnose and resolve end user support requests by……
Handle inbound and outbound calls from internal and external customers including technicians, drivers, sales representatives, and customers requesting……
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field. Previous customer service, call center, retail, hospitality, or……
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field. Previous customer service, call center, retail, hospitality, or……
Ability to perform root cause analysis to prevent repeat issues. Coordinate the resolution of end user problems, providing the appropriate level of support and……
Assists end users with hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing……
Support Oil and Gas field personnel including those on remote drilling rigs and production offices. Bachelor's Degree in related field or equivalent experience……
Provide application support by troubleshooting and resolving technical and functional issues across systems, databases, integrations, and business workflows.…
Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications,……
Provide first-level technical support for hardware, software, and peripheral issues. Experience with remote support tools (LogMeIn, ConnectWise, Remote Desktop,……
Answer inbound calls, emails, and tickets to provide first-level technical support. Deliver strong customer service while maintaining professionalism on calls;……
Provide application support by troubleshooting and resolving technical and functional issues across systems, databases, integrations, and business workflows.…
The ideal candidate has *at least 3 years of experience* in desktop support, is familiar with modern deployment tools, and thrives in a collaborative, fast-……
Respond to all emergency calls related to IT issues. Problems for users in person or via telephone throughout the employer’s. Maintain logs related to problems.…
At least 1 year of experience in a help desk, service desk, or technical support environment. We are looking for a Help Desk Analyst to provide front-line……
Analyze logs and perform root cause analysis to identify and resolve technical issues promptly. Collaborate with store teams and technical staff to ensure……
To log all calls on the call logging system. Excellent telephone manner and good communication skills. Strong desktop support knowledge including hardware,……
Provide setup and support for mobile phones (iOS/Android) and desk phones, including basic VoIP troubleshooting. Competitive Pay Based on Experience.…
Keeps current with new technologies and solutions by attending mandatory technical training, seminars, workshops, and/or related academic courses as required.…
Provide technical support and troubleshooting assistance to end-users. This position offers great growth opportunities to other IT fields, such as Security……
Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. (i.e. Splunk, SolarWinds, Data Dog, etc.).…
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EHR Helpdesk Analyst
RTP, NC/REMOTE
12+ Months
Description:
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across13 state-operated behavioral healthcare facilities.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Key Responsibilities
Provide support for Epic applications, workflows, access, printing, and integration issues.
Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
Maintain documentation, knowledge base articles, and standard operating procedures.
Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
Support change management and scheduled downtime communications as needed.
Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
Escalate critical issues and downtime events according to established protocols.