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Position Title: IT Associate
Reports To: IT Support Manager / IT Director
Company: Bundy Baking Solutions
Location: Urbana, OH (On-Site)
Employment Type: Full-Time
Overview
The Entry-Level IT Support Specialist provides first-line technical support to end users across Bundy Baking Solutions. This role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service. This position is ideal for individuals starting their IT careers who are eager to learn, grow, and gain hands-on experience in a manufacturing and business systems environment.
Purpose of the Role
Provide responsive and effective IT support to employees
Ensure minimal disruption to business operations
Support core systems including desktops, mobile devices, printers, and enterprise applications
Serve as the frontline representative of the IT department
Key Responsibilities
User Support
Respond to IT support requests via ticketing system, phone, or in person
Troubleshoot issues related to:
Windows operating systems
Microsoft 365 applications (Outlook, Teams, Excel, Word)
Printers and peripherals
Mobile devices (iOS/Android)
Provide clear communication and updates to users
Ticket Management
Log, track, and update incidents in the IT ticketing system (e.g., Spiceworks)
Prioritize and escalate issues when necessary
Ensure timely resolution and proper documentation of all tickets
Hardware & Device Support
Set up and deploy laptops, desktops, and accessories
Perform basic hardware troubleshooting and replacement
Maintain inventory of IT equipment
Infrastructure installation to include cameras, sensors, wiring as needed
Account & Access Management
Assist with user account creation, password resets, and access requests
Follow company security policies for identity and access management
Basic Systems Support
Support common business applications (ERP, email, file systems)
Assist with software installations and updates
Perform routine system checks and maintenance tasks
Onboarding & Offboarding
Prepare equipment and system access for new hires
Ensure proper deactivation of accounts and retrieval of equipment for departing employees
Qualifications
Required
High school diploma or equivalent
Basic understanding of:
Computer hardware and software
Windows operating systems
Microsoft Office / Microsoft 365
Strong communication and customer service skills
Ability to troubleshoot and think logically
Preferred
Associate degree or coursework in Information Technology or related field
IT certifications (e.g., CompTIA A+, Network+)
Internship or prior technical support experience
Skills & Competencies
Customer-first mindset
Strong problem-solving ability
Willingness to learn and take direction
Time management and organizational skills
Ability to work independently and as part of a team
Work Environment
Office and manufacturing floor environment
May require occasional lifting of IT equipment (up to 30 lbs)
May require travel between local sites (if applicable)
The minimum salary is $47K and the max salary is $67K.
$47K – $67K/yr (Glassdoor est.)
$56K
/yr Median
Urbana, OH
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