What You Get To Do Every Day

• Manage a team of assistant managers and their hourly teams (drivers, dispatchers, specialists), setting clear expectations and goals, providing regular coaching and feedback, and creating a high-performance, inclusive culture where success is recognized and performance gaps are addressed.

• Be regularly present in the operation (on the floor / in the field) to oversee routing, staffing, and execution for in-house pickup operations, ensuring safe, reliable, and efficient movement of inventory throughout the TRR network each day.

• Program-manage third-party pickup partners, including SLAs, pricing adherence, and ongoing performance reviews, while balancing work across internal and external networks to meet cost, service, and coverage goals.

• Track fleet safety performance, establish clear safety benchmarks, and ensure compliance with company policies and regulatory requirements. Implement training, process, and policy changes that reduce incident rates and promote a strong safety culture.

• Build and manage labor and fleet plans that align with company financial targets. Define and maintain KPIs for assistant managers (productivity, labor efficiency, unit cost, service quality), monitor weekly performance, analyze variance to plan, and drive timely corrective actions.

• Track fleet utilization, operating costs, and out-of-service time; partner with internal teams and vendors to reduce downtime and cost while maintaining safety and service standards.

• Develop and refine training programs for assistant managers and hourly team members to support effective onboarding and ongoing skill development. Provide early, data-backed feedback on new hire performance, and lead communication and change management for new tools, processes, and service offerings.

• Act as the primary operational contact for transportation-related needs from internal partners (e.g., operations, sales, product, customer service, asset protection), ensuring high levels of responsiveness and service through proactive communication, clear expectations, and structured follow-up.

• Identify opportunities to improve KPIs, cost structure, and service reliability across both in-house and third-party networks. Design and execute medium- to long-term improvement initiatives (e.g., new routes, markets, services, or tools) from problem definition through pilot, rollout, and post-mortem.

What You Bring To The Role

Minimum Requirements:

• Bachelor’s degree in Business, Supply Chain, Operations, Logistics, or a related field, or equivalent practical experience.

• 3–5 years of experience leading large non-exempt teams in transportation, last-mile, or operations (e.g., drivers, dispatch, field or warehouse teams).

• 1+ year of experience managing exempt people leaders (e.g., supervisors or assistant managers) in a multi-shift or multi-site environment.

• Hands-on, “roll up your sleeves” leadership style with a regular presence in the operation and comfort making in-the-moment decisions based on business needs.

• Strong interpersonal and communication skills; able to work effectively with diverse teams and influence in a matrixed organization.

• Proven track record of developing talent, giving clear feedback, and managing performance.

• Thrives in a fast-paced, rapidly changing environment; able to prioritize, manage competing demands, and adapt approach as needed.

• Demonstrated ability to manage to KPIs, budgets, and productivity targets in a production-based environment

• Commitment to continuous learning and staying current on transportation and logistics best practices.

• Willingness to support a multi-shift operation, including occasional early mornings, evenings, or weekends as business needs require.

• Willingness and ability to travel up to ~15% of the time between TRR locations and key markets.

Preferred Requirements:

• Experience owning or program-managing third-party logistics providers, including performance management against SLAs and cost and service targets.

• Strong analytical skills with advanced proficiency in Excel and Google Sheets; experience with BI/reporting tools (e.g., Looker, Tableau) a plus