• Under general supervision, assist in the design, configuration, and troubleshooting of the VTC collaboration infrastructure
• Provide engineering support for design, configuration, installation and sustainment of all software and hardware infrastructure including patch and vulnerability management
• Work on VTC tasks/projects as designated by the Team Lead and/or PM
• Coordinate with the Vendor PM, Government PMO, and government user representatives to ensure accurate solutions and user satisfaction on technical matters
• Develop required specifications for simple to moderately complex troubleshooting
• Provide technical escalation support for all VTC, Streaming Video and IPTV/Digital Signage trouble- tickets that cannot be resolved by the VOC Technical Admins
• Provide coordination with Data Center Managers requesting rack space, power, and connections to infrastructure devices
• Provide coordination requesting subnet and VLAN be created for the VTC, IP/TV DS infrastructure when deploying new installs
• Perform CODEC updates and other technical administrative duties as assigned
• Assist the team in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management
• Support the team in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure
• Create, update, and manage trouble tickets in the DLA Service Now ticketing system
• Maintain and update the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network
• Perform proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software
• Ensure all VTC components are configured per DISA STIGs, Federal IA policies, and US CYBERCOM directives
• Provide software and configuration updates as required by DOD IA directives
• Provide over-the-shoulder training and/or familiarization to required personnel on all VOC activities including, infrastructure configuration, deployment, architecture and engineering, when required
• Create and update documentation, including CONOPS, SOPs, and troubleshooting guides
• Must, at times, be able to perform above or below acting position to fulfill duties of VTC Administrators or VTC Leads

• DoD Approved 8570 Baseline Certifications - Category IAT Level II (one of the following):
  • CCNA Security
  • CySA+
  • GICSP
  • GSEC
  • Security+
  • SSCP
• • Computing Environment Certifications:
  • • 200-301 Cisco Certified Network Associate (CCNA)

• • • 100-150 Cisco Certified Support Technician (CCST) Networking
    • 100-160 Cisco Certified Support Technician (CCST) Cybersecurity

• Clearance:
• • Must possess Secret Clearance with IT-I Sensitivity
• Experience:
  • Two to Five (2-5) years of progressive Information Technology (IT) experience in the Video Teleconferencing and/or Networking field, including deployment, trouble shooting, and supporting VTCs in a dynamic environment. Experience with IPTV, Digital Signage, and Streaming preferred but not required.

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• Location: Columbus, OH (on-site)
• Type of environment: Office
• Noise level: Medium
• Work schedule: Schedule is first shift (0800-1600) Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%