This is a dual-role position for someone who is equally comfortable fixing a network issue and writing the script that prevents it from happening again. You'll handle day-to-day IT support while also building the internal tools, automations, and workarounds that make operations run smoother over time. If you've ever thought "there should be a better way to do this" — and then built it —this role is for you.

WHAT YOU'LL DO

IT Support (roughly half your time):

• Support Windows and macOS systems, Office 365, and standard peripherals
• Diagnose and resolve network connectivity issues (Wi-Fi, VPN, device configuration)
• Image and reimage workstations following security and deployment standards
• Manage user onboarding and offboarding, including account setup and access permissions
• Log and track incidents in a ticketing system with clear documentation
• Escalate complex issues with reproduction steps and relevant logs

Development & Automation (roughly half your time):

• Build internal tools, scripts, and automations to solve recurring IT and operational problems
• Create lightweight desktop or web-based utilities for data entry, monitoring, or workflow management
• Design and implement database schemas for tools that don't exist yet
• Document what you build so others can maintain and extend it
• Turn one-off workarounds into permanent, repeatable solutions

WHAT WE'RE LOOKING FOR

• B.S. in Computer Science or related field
• Hands-on IT support experience (1–2 years, including help desk or systems administration)
• Proven ability to write code that solves real problems — not just coursework
• Someone who sees broken processes as opportunities to build something better
• English/Spanish bilingual a plus

TECHNICAL SKILLS

• Programming: Python, C#, Java, SQL
• Frameworks & Web: ASP.NET Core MVC, Flask, HTML/CSS
• Databases: SQLite, MySQL, SQL Server; ER modeling
• Tools: Git/GitHub, Visual Studio, VS Code, Postman
• OS & IT: Windows/macOS/Linux, CLI/Bash/PowerShell, Office 365 administration
• Networking: TCP/IP basics, VPN, Wi-Fi troubleshooting
• Other: REST/JSON, UML, ticketing systems

BONUS POINTS

• Desktop GUI experience (tkinter, customtkinter, or similar)
• Familiarity with imaging and deployment tools
• Any security or cryptography scripting experience
• Strong academic record with leadership or financial responsibility
• English/Spanish bilingual

HOW TO APPLY

• We're an equal opportunity employer. Send your resume and one example of something you built or automated — a script, a tool, a process improvement — to hr@rchealthservices.com .

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Parental leave
• Vision insurance

Work Location: In person