Job description

Tristate Wi-Fi by Wi-Fiber is excited to announce an opening for our Installation and Repair / Tower Technician (IR&T) position.

IR&T Technicians are responsible for installing wireless internet equipment on the outside of customers homes and Wi-Fi distribution equipment (such as routers) inside of customers homes and installing and maintaining wireless and fiberoptic internet equipment on tower sites. This includes driving a company vehicle, setting up / moving and climbing ladders, and working from rooftops, in building crawl spaces, and working at tower sites on wood and steel poles, steel towers and driving and operating aerial bucket, lift, and digger / boom equipment. Communication with schedulers is occasionally necessary to coordinate timely arrival at jobs and receive notification if appointments are changed or rescheduled.

A long-term commitment is required as the training process takes 3-6 months.

Responsibilities may include but are not limited to:

• Travel to customer locations to install, repair, and troubleshoot wireless related equipment
• Mounting and aligning antenna systems, running cable, and working with Engineers to program routers, switches, uninterruptable power supplies, and/or computers for remote management
• Maintain detailed activity logs of completed work, including but not limited to: photographs of equipment, location of antenna equipment, radio frequencies, and any customer concerns or equipment problems
• Proactively communicate with all appropriate departments of any issues which may affect efficient operations, including outages, service disruptions, and repeated customer complaints
• Troubleshoot physical layer problems with radio frequency (RF) links; resolve IP network issue problems
• Operate aerial bucket, lift and digger / boom equipment
• Climb wood and steel structures (poles & towers)
• Perform on-call work after hours and during weekends when required, usually in a rotation cycle with other technicians
• Follow OSHA and related company policies at all times

Required Skills and Experience

• Clean driving record
• Possess or have the ability to obtain a commercial driver license (CDL) within 6 months of employment
• Lift 50+ lbs on a regular basis
• Consistently work 8+ hours per day in weather ranging from -10 to 120 degrees
• Comfortable with heights. Rooftop and tower access is required
• Effectively communicate with all levels of employees/departments, management and customers
• Ability to work effectively both individually and as part of a team, including efficiently working without supervision
• Basic troubleshooting skills and critical thinking
• Ability to come up with creative solutions to solve problems
• Strong verbal, written, listening, and telephone skills
• Comfortably and safely use hand and power tools
• Basic knowledge of computing equipment, networking, and routers
• Must be able to learn, access, and operate various mobile applications

Preferred Skills and Experience

• Intermediate to advance knowledge of computing equipment, networking, and routers
• Structured cabling installation
• 1+ year of experience working for a WISP, telco, cable, or satellite company
• Basic understanding of radio frequencies (RF)

Daily work is in an office, warehouse environment, and vehicle utilizing computers, related wireless equipment, and phones. It involves sitting, walking, standing, climbing, bending, and possibly stooping for extended periods, as well as carrying and lifting objects of less than 80 pounds. Driving and job-related travel may be required.

We Offer

• Comprehensive medical benefits package
• Generous Paid Time Off (PTO)
• Holiday pay
• Bonuses for proper completion and documentation, and overtime

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Tristate Wi-Fi by Wi-Fiber will be based on merit, qualifications, and abilities. Tristate Wi-Fi by Wi-Fiber does not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law.

Are you a hard worker? Can you consistently show up on time? Are you willing to work 40+ hours a week while getting competitive pay? If you’ve made it this far, don’t hesitate to apply! We can’t wait to have you be part of our team!

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

Compensation Package:

• Bonus opportunities
• Overtime pay

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Bullhead City, AZ 86442 (Required)

Ability to Relocate:

• Bullhead City, AZ 86442: Relocate before starting work (Required)

Work Location: In person