Is ADP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at ADP have rated their employer with 3.3 out of 5 stars in 378 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at ADP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at ADP .

Does ADP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 378 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at ADP .

How happy are Customer Service (CSR) professionals working at ADP?

46% of Customer Service (CSR) employees at ADP would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Customer Service (CSR) professionals have also rated ADP with a 2.9 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1669) , Associate District Manager (634) , Payroll Specialist (417) , Implementation Specialist (386) , Member Technical (380) , Consultant (356) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (298) , Project Manager (246) , Sales (241) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1586 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1423 reviews)); "Good work life balance and learning" ((in 1421 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1049 reviews)); "Very flexible and good pay" ((in 765 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 826 reviews)); "low salary and very influenced" ((in 482 reviews)); "Some managers are bad apples but not all" ((in 481 reviews)); "Poor upper management." ((in 152 reviews)); "Can be stressful and long hours" ((in 145 reviews))

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ADP

ADP Customer Service (CSR) reviews

3.3

46% would recommend to a friend

(378 total reviews)

Maria Black

49% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.5

Culture & values

3.4

Career opportunities

3.2

Senior management

3.2

Compensation and benefits

2.9

Work/Life balance

Customer Service (CSR) employees have rated ADP with 3.3 out of 5 stars, based on 378 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

378 reviews

4.0

Jun 2, 2026

Great learning opportunity, but expect mandatory overtime

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great opportunity Lots of learning

Cons

Mandatory Over time during peak hours

2.0

May 19, 2026

Supportive team, but overworked and underpaid

Account manager

Recommend

CEO approval

Business Outlook

Pros

Supportive team and company lunches.

Cons

You are overworked and underpaid. They only care about client surveys and retention rates at the expense of your mental health.

ADP Response

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

3.0

Apr 22, 2026

Good company, but management needs improvement

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good company compared to others

Cons

Bad management at the local office

ADP Response

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

Viewing 1 - 3 of 378 Reviews

Jobs at ADP

Associate Client Support Consultant - Chat Team

Associate Client Support Consultant

Associate Client Support Consultant - Chat Team

Associate Client Support Consultant - Chat Team

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ADP

ADP Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great learning opportunity, but expect mandatory overtime

Supportive team, but overworked and underpaid

Good company, but management needs improvement

Jobs at ADP

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