Is ARS-Rescue Rooter a good company to work for?

ARS-Rescue Rooter has an overall rating of 3.2 out of 5, based on over 1,042 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 54% of employees would recommend working at ARS-Rescue Rooter to a friend and 51% have a positive outlook for the business. The best reviews about ARS-Rescue Rooter have been left by employees working as General Manager , HVAC Service Technician and HVAC Technician .

Does ARS-Rescue Rooter pay their employees well?

According to anonymously submitted Glassdoor reviews, ARS-Rescue Rooter employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at ARS-Rescue Rooter. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at ARS-Rescue Rooter?

54% of ARS-Rescue Rooter employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ARS-Rescue Rooter 3.2 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (53) , Customer Service Representative (42) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Service Technician (20) , Lead Generator (19) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 103 reviews)); "Benefits are good" ((in 53 reviews)); "Great people and teams that work well remotely" ((in 48 reviews)); "Good money making potential if you're willing to work overtime" ((in 25 reviews)); "My boss is great and my coworkers are a joy to work with." ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 68 reviews)); "Long hours and work weeks" ((in 41 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 26 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 17 reviews)); "The commission is low." ((in 14 reviews))

What are employees saying about ARS-Rescue Rooter layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ARS-Rescue Rooter layoffs and their outlook for job security at ARS-Rescue Rooter in 2026.

What ARS-Rescue Rooter locations have received the highest employee ratings?

Portsmouth , Jacksonville , Las Vegas , Pittsburgh , Bradenton , Omaha , Wilmington , Indianapolis , Columbus , Charleston

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ARS-Rescue Rooter

ARS-Rescue Rooter reviews about "people"

51% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.5

Compensation and benefits

3.2

Work/Life balance

3.2

Career opportunities

3.1

Culture & values

3.0

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

132 reviews

4.0

Jan 26, 2026

Great Job

P2p supplier enablement analyst

Recommend

CEO approval

Business Outlook

Pros

The people I worked with during my time at ARS were some of the most down to earth people I have ever met. Everyone felt like the company was their "baby" in some way and they took pride in their jobs. It was very inspiring to see.

Cons

I was disappointed with the management for the project I was working on.

ARS-Rescue Rooter Response

3mo

Thank you for your thoughtful feedback. We’re especially proud to hear that the team made such a strong and inspiring impression — that sense of ownership and pride is something we value deeply across ARS. We’re sorry to hear your experience with project management didn’t meet expectations. Strong leadership is critical to our success, and feedback like yours helps us continue improving. We appreciate the time you took to share your perspective and wish you the very best moving forward.

5.0

Apr 28, 2025

Great Place to Work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people! Staff is wonderful and cares about their team. Pay is competitive with other companies in the area.

Cons

PTO doesnt start until 7 months of employment

ARS-Rescue Rooter Response

9mo

Thank you for your kind words! We are glad your time with us was a positive experience and we wish you continued success.

3.0

Apr 30, 2025

Needs some work - call center specifically

Dispatcher

Recommend

CEO approval

Business Outlook

Pros

Good pay. Easy to get assistance when needed. Training is becoming more structured. Love the new call center desks break room etc. 24 hr building so lots of flexibility with schedules. Most people are down to earth.

Cons

Call center ops!!!!! Management is overwhelmed. Amanda is one of the kindest and fair call center managers I’ve ever met. As usual higher up management is so very out of touch. Processes changes at last minute or none were set to begin with. Upper management doesn’t actually care about the people that work for them we’re just a number. Super unprofessional environment. A very REACTIVE company.

ARS-Rescue Rooter Response

9mo

We appreciate your feedback. Please visit arsawaremobile.ethicspoint.com to share your specific experience. Thank you.

5.0

Jan 24, 2026

Not bad

Dispatch

Recommend

CEO approval

Business Outlook

Pros

Nice people and good management

Cons

I don’t have anything bad to say

ARS-Rescue Rooter Response

3mo

Thank you for sharing your experience with us! We’re happy to hear you enjoyed the people you worked with and felt supported by good management.

5.0

Mar 1, 2026

Awesome Job and awesome people.

Home comfort advisor (residential sales)

Recommend

CEO approval

Business Outlook

Pros

Amazing culture, Family vibe. Joey and Cindy were the best managers ive ever had. Sucks i had to move home for family reasons.

Cons

Working Saturdays were not fun. Work life balance was not so good.

ARS-Rescue Rooter Response

3mo

Thank you for sharing your experience with us! We’re glad to hear you enjoyed the culture and felt supported by your team and managers. As you know, weekend availability can be part of our industry, and we’re grateful for the commitment our teams show in helping customers when they need us most. Wishing you all the best in your new chapter, and we’re grateful for the time you spent with us.

3.0

Aug 4, 2025

Tetired

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Decent pay good people to work witj

Cons

Retired. No exit review. No thank you for your 13 years of service . No retirement goodbye bonus for the past 13 years since had not received a bonus in at least 8 years. I had a great GM. But corporate help was terrible and very micromanaging. They only think about themselves not the employees!

ARS-Rescue Rooter Response

9mo

Thank you for sharing your feedback and we regret that your experience with ARS was not ideal. We encourage you to visit arsawaremobile.ethicspoint.com to allow us the opportunity to continue to improve.

5.0

Dec 31, 2025

Great Place

Clerical

Recommend

CEO approval

Business Outlook

Pros

Good pay, great people. Excellent training.

Cons

Long evening and weekend hours.

ARS-Rescue Rooter Response

3mo

Thanks for sharing your experience! We’re glad to hear you enjoyed the pay, people, and training. We appreciate your note about the evening and weekend hours as well. Wishing you all the best in your next chapter!

5.0

Nov 16, 2025

HR

Human resources generalist

Recommend

CEO approval

Business Outlook

Pros

Schedule Flexibility, upper management support, great people to work with

Cons

High turn over with technicians who weren’t ready to be in the work place.

ARS-Rescue Rooter Response

3mo

Thank you for sharing your experience with us. We’re glad to hear you enjoyed the schedule flexibility, support from leadership, and the great team at Norcross. Regarding technician turnover, this is an area we continually focus on improving as we strengthen training and support. Wishing you all the best in your future endeavors!

4.0

May 1, 2026

review

Controller

Recommend

CEO approval

Business Outlook

Pros

Great culture and great people.

Cons

Health insurance is not great.

ARS-Rescue Rooter Response

1mo

Thank you for sharing your experience and for highlighting the strong culture and people at ARS - we’re glad that stood out during your time with us. We also appreciate your candid feedback regarding health insurance, as benefits are an important part of the employee experience and something we continually evaluate. Your input helps guide future improvements, and we’re grateful you took the time to leave a thoughtful review.

2.0

Aug 20, 2025

Not for everyone

Comfort advisor

Recommend

CEO approval

Business Outlook

Pros

Uncapped commission, company vehicle and gas provided, people you work with at the branch level are great

Cons

Extreme micromanagement, constant price increases, 12-14 hour days are the norm even when not busy, always on call, management can’t do anything to help or make decisions because they are all made at the corporate level, everything you do is recorded

ARS-Rescue Rooter Response

9mo

Thank you for sharing your feedback. We know how important work-life balance is and are truly sorry to hear your experience did not reflect that. Please visit arsawaremobile.ethicspoint.com to allow us the opportunity to learn more and continue to improve.

Viewing 1 - 3 of 132 Reviews

Jobs at ARS-Rescue Rooter

Retail Appointment Setter

Weekly Comfort Advisor

Retail Appointment Setter

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ARS-Rescue Rooter reviews about "people"

Ratings by category

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Reviews by job title

Great Job

Great Place to Work!

Needs some work - call center specifically

Not bad

Awesome Job and awesome people.

Tetired

Great Place

HR

review

Not for everyone

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