Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Block by Block

      Engaged Employer

      Block by Block Customer Service Representative CSR reviews

      2.7

      100% would recommend to a friend

      (3 total reviews)

      Blair McBride

      100% approve of CEO

      100% positive business outlook

      Ratings by category

      4.9

      Work/Life balance

      4.9

      Compensation and benefits

      3.1

      Culture & values

      3.1

      Diversity & inclusion

      2.3

      Senior management

      1.4

      Career opportunities

      Ratings by demographic groups

      Reviews by job title

      3 reviews
      3.0
      May 4, 2023

      Pay

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay was only good

      Cons

      The rules change and no one knows when or why , management is new also so they aren’t away of everything

      1.0
      Apr 1, 2021

      Work at your own risk

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good/ 17 weekly

      Cons

      Management plays favoritism! Their so worried about people being in the booth when there was a manager harassing females on the orange line and they didn’t fire him they just moved him to the blue line NO PROTECTION when us CSR we’re getting stabbed and had guns pulled out on us, people spitting on us, a lot of Drug attacks you’ll deal with and Mental people ! And I was told by a manager to eat on the platform where people are spitting on the ground and to take off my work uniform (when that’s all I had to work in) because they didn’t want passengers to know how awful they would treat us. If you didn’t eat because there was no where to eat, YOU DON’T GET A BREAK!

      avatar
      Block by Block Response
      5y
      Hello Former MBTA Ambassador: We value your reviews and take them seriously. Our goal is to protect our culture and support our teams. Please call the official Block by Block HR Hotline and discuss your issues so that we can address them as discussed in your training and handbook. Not being offered a break and not taking a break are two different matters. I understand the frustration with not having an official break area, however why could you not have ridden the train to a spot to eat your lunch/dinner? (Employee Relations Hotline 615-850-5451) This is where anyone can report any wrongdoing of any kind. Transit Ambassador training covers all of these types of complaints and who to contact. Good luck in all future endeavors and please call the above number.
      Related searches: Block by Block Customer Service Representative (CSR) jobs | Block by Block Customer Service Representative (CSR) salaries | Block by Block benefits | Block by Block interviews
      Block by Block reviewsBlock by Block Customer Service Representative (CSR) reviews

      Glassdoor has 212 Block by Block reviews submitted anonymously by Block by Block employees. Read employee reviews and ratings on Glassdoor to decide if Block by Block is right for you.