Good for starting out but No if you have plans to move up in future. Leave and come back if you can. - Consumer Service Associate Elevance Health Employee Review

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Benefits and insurance Groceries benefit School reimbursement Gym benefits Hospital indemnity Insurance Remote work convenience

Cons

Pay rate never really goes up. Prefer to promote inexperience outsiders than from within. Low pay At the whim of Manager Favoritism Political Pretentious Metrics based of friendship with Management Hard to move up of you don’t suck up to a Manager or be political or be part of their click and group. QIP is also at the whim of the manager. Faulty metrics where you are blamed for FCR failures even when you fixed the issue on your first call and but because the member called in multiple times to other associates who didn’t help. Or do their job, they blame you for first call resolution when you never talked to the member till you resolved it. This is really messed up and it affects your QIP.

Explore other reviews about Elevance Health

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Interesting work - Good pay (location dependent) - Chill culture if want to coast or retire

Cons

- Too much red tape; everything requires IT approval - Too many leaders stick around; difficult for upward mobility

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay compared to many similar positions in healthcare and care management. Relatively flexible schedule, which can help support work-life balance. Excellent employee benefits package. Opportunities for professional growth and advancement within a large organization. Strong potential to build valuable experience in care management and healthcare coordination

Cons

Training and onboarding are insufficient, making it difficult to feel fully prepared for the role. Although the company frequently emphasizes that family is a priority, that philosophy applies more to members and clients than to employees and their families. Lack of investment in developing and properly training managers and leaders. Employee retention seems to be an ongoing challenge. The workplace culture does not consistently reflect the values that were communicated by the organization.

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