Positive atmosphere and perks, but software issues hinder performance - Call Center Agent Refloor Employee Review

I’m new to the Refloor team, and the whole hiring and training process has been amazing. I feel very well supported and it’s clear that they only hire top quality people. I’ve been on several sales appointments with the flooring specialists and the training they receive prior to interacting with customers really helps set the team up for sales success. The sales people, flooring products, guarantees and the technology used in the home makes it easy for customers to see why they should buy from Refloor. The company is growing rapidly and there are tons of opportunities for advancement.

None that I have seen so far.

They have semesters in place and procedures to follow, but no role play or training support and it was all virtual training... with old school sales tactics thread with AI Internet Leads

Refloor is a large national flooring company with strong marketing, so field sales reps do get a lot of leads. However, the company operates with what they openly call “ABH – Always Be Hiring,” which reflects the extremely high turnover. The role felt like a revolving door with heavy corporate pressure on sales numbers. Coming from years in the construction contracting world, i was shocked being forced to sign a non-compete agreement tied to the position that anyone considering the role should review carefully. Unfortunately, I was also left with wages that were never paid after my time there, which was very disappointing! The company has strong brand recognition, but in my experience the focus was far more on constant hiring than on supporting or retaining employees.