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      Smile Brands

      Engaged Employer

      Smile Brands reviews

      Wonderful Place to Work! - Director Smile Brands Employee Review

      5.0
      Sep 17, 2019
      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most everyone embodies the "Smiles for Everyone" culture. It is overwhelmingly a very pleasant and positive place to work. The culture starts at the top with Steve Bilt and trickles down all throughout the organization. Comp and benefits are competitive though probably not at the top of the market. All in all a wonderful place to be. For the Irvine business support center, there are a lot of fun employee engagement events hosted by our engagement team. The location of the office is great and is right at Irvine Spectrum. It's even closer in walking distance to Spectrum than the other newer buildings.

      Cons

      No 401k matching. Not a huge con but just a noticeable one compared to other companies

      avatar
      Smile Brands Response
      6y
      Thank you for the feedback on our culture! We appreciate the review.

      Explore other reviews about Smile Brands

      5.0
      Jan 12, 2026
      Patient service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home provided flexibility, eliminated commuting time, and reduced daily expenses. Steady, predictable workload with clear procedures and expectations. Regular exposure to healthcare operations improved familiarity with insurance verification, scheduling, and patient communication. Developed strong customer service skills, especially de-escalation, empathy, and clear explanation of complex information. Consistent hours and structure supported routine and reliability.

      Cons

      High call volume and back-to-back interactions could be mentally draining. Strict metrics and performance monitoring. Repetitive nature of calls offered little variety or creative problem-solving. Emotional labor was significant when handling frustrated or anxious patients. Career advancement opportunities within the role itself were limited.

      avatar
      Smile Brands Response
      4mo
      Thank you for sharing your feedback. We appreciate your perspective on the flexibility, structure, and skill development the role provides, particularly in customer service and back office patient support. We also recognize the challenges you noted, including call volume, performance metrics, and limited advancement opportunities, to name a few. Your input is valuable and will be shared with senior leadership as we continue to evaluate ways to support employee well-being, engagement, and growth. Thank you for your continued contributions and for taking the time to provide this feedback.
      2.0
      Jun 3, 2026
      Patient care coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very hard to get a raise

      Cons

      Not very good health benefits

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