Southwest Has Heart--Best Place to Work! - Senior Manager Southwest Airlines Employee Review

5.0
Oct 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Opportunities for growth, change, location movement, department movement. The company provides job stability, generous benefits, and performance-based salary. The company supports the communities it services with air travel and not only promotes charitable giving and volunteer service, but makes it easy to do so as an employee.

Cons

The only downside is that many workgroups at Southwest are represented by unions which push for archaic work rules that make it difficult to quickly adapt to our rapidly-changing environment. I am currently in a workgroup that is not represented by a union, and I like it that way. I was in a union workgroup with Southwest for the first 3 years of my career. I like knowing that my performance drives my salary and promotion opportunity, not hard-bargaining tactics and threats by a union leader.

Explore other reviews about Southwest Airlines

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and company work perks outside of insurance

Cons

Can sometimes be long hours due to scheduling conflicts

5.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

As flexible as you could ever dream, tons of paid down time, great if you are active and like to move. Planes are cool. Free flights are sweet.

Cons

Compared to other major airlines, every system is outdated. Bidding, shift trading, OT sign ups, even the Transfer Run system is like in the 2000s. No limit on hours you can work, which is a pro until they mando you off of a 24 hour shift. Standby flying is lacking compared to other airlines, if only because of a lack of international routes, remember Southwest is domestic only while United is basically global.

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Southwest Airlines Response
4d
Thank you for sharing your experience and for the work you do on the Ramp in Denver. We’re glad to hear you value the flexibility, downtime, and travel privileges! ✈️ We also appreciate your feedback on systems, scheduling, and workload. Supporting a safe and reliable operation is always our top priority. At the same time, we value input like yours on the tools and processes that directly impact our Teams, as strengthening these ultimately helps better support our operation. Thank you again for taking the time to share your perspective—feedback like yours helps us focus on where we can improve.
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