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The UPS Store

Part of UPS

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It's Hard to Write a Review for The UPS Store - Customer Service Associate The UPS Store Employee Review

3.0
Jan 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Each store is independently owned, so you might get a really good manager

Cons

Each store is independently owned, so you might get a really bad manager; clientele, overall, is pushy, impatient, and demanding (not unlike the clientele for most other customer service jobs); POS, MBM, CMS and all the other software you have to use on a daily basis is difficult to navigate, and tech support is terrible; quarterly corporate visits are a waste of the store's time and money (representatives are rude and mostly unhelpful)

Explore other reviews about The UPS Store

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Really flexible job with a lot of free time to do stuff

Cons

Can get a little boring at times, but not that bad at all

3.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a job. More pleasant and cleaner than fast food for what it's worth. Small business environment (since most stores are franchised) may either be a blessing or a nightmare depending on the owner(s) and management.

Cons

Extremely hectic and high-pressure work environments. Job responsibilities are more or less everything to do in such stores. Experience can vary wildly by franchise management. Arguably greater work stress and responsibility than comparable retail jobs for significantly less pay.

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