Client success manager role doesn't hold the respect it should with the company. Product and technology teams work in silos, which makes csm role a nightmare. If you want a big name on your resume go for it... Other than that get what can out of it and use it for a company you will actually enjoy.
Comp is decent (although the current CEO is cutting everyone's bonus other than his and the leadership team it seems)
Solid place for someone to start their career but would recommend leaving after a few years
Work / Life balance is good
Read the 2 stars as 3 stars for someone fresh out of school and 1 star after that.
Cons
For mid-career or beyond, joining the company is a pretty bad experience. There's a ton of long term relationships / politics that lead to incompetent folks being promoted simply because of who they know. This then breeds a culture where high performers in lower levels are laid off because they're a threat to the incompetent leaders.
Overall pace is incredibly slow and bureaucratic with most people looking to find reasons not to do things vs. doing them.
While there are some bright spots in the company--the average level of talent is pretty mediocre so you won't find your thinking challenged by others often.