Is Firstsource Solutions a good company to work for as a Associate Director?

Associate Director professionals working at Firstsource Solutions have rated their employer with 3.8 out of 5 stars in 15 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Associate Director Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Associate Director interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Associate Director employees well?

Associate Director professionals rate their compensation and benefits at Firstsource Solutions with 3.0 out of 5 stars based on 15 anonymously submitted employee reviews. This is 23.5% worse than the company average rating for salary and benefits. Find out more about Associate Director salaries and benefits at Firstsource Solutions .

How happy are Associate Director professionals working at Firstsource Solutions?

90% of Associate Director employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 1% in the past 12 months. Associate Director professionals have also rated Firstsource Solutions with a 3.8 rating for work-life-balance, 4.7 rating for diversity and inclusion, 3.7 rating for culture and values and 3.9 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (324) , Team Leader (163) , Customer Service Advisor (151) , CSA - Customer Service Associate (143) , Customer Service Associate (123) , Senior Associate (94) , Senior CSA (69) , Senior Analyst (68) , Associate (67) , Analyst (66) , Assistant Manager (63) , Customer Service (59) , Process Leader (56) , Claims Examiner (54) , Customer Service Representative (CSR) (54)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 143 reviews)); "Good work environment and Colleagues" ((in 117 reviews)); "Good work culture and balancing work life" ((in 98 reviews)); "Can work from home if quality is good." ((in 92 reviews)); "work life balance is good" ((in 83 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"less salary and more work which force people to leave this company" ((in 171 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "bad training poor senior behaviours" ((in 80 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews))

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Firstsource Solutions Associate Director reviews

3.8

90% would recommend to a friend

(15 total reviews)

Ritesh Idnani

94% approve of CEO

59% positive business outlook

Ratings by category

4.7

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.7

Culture & values

3.4

Senior management

3.0

Compensation and benefits

Associate Director employees have rated Firstsource Solutions with 3.8 out of 5 stars, based on 15 company reviews on Glassdoor. This indicates that most Associate Director professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Associate Director professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

15 reviews

2.0

May 6, 2026

Supportive colleagues but lack of management guidance

Associate director

Recommend

CEO approval

Business Outlook

Pros

nice people, confused chaos regarding direction of the organization.

Cons

very little support from management to support employee development

Firstsource Solutions Response

Thank you for sharing your honest feedback and experience. We’re glad to hear that you value the people and workplace relationships within the organization. At the same time, we appreciate your candid feedback regarding organizational direction and support for employee development. Feedback like this provides important insights into areas where continued focus on employee growth, guidance, and development support can further enhance the overall workplace experience.

2.0

Jan 2, 2026

Not people friendly and very less hikes

Associate director

Recommend

CEO approval

Business Outlook

Pros

None. Very few. Almost Zilch

Cons

Too many to list here

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We’re sorry to hear that your experience hasn’t met your expectations. At Firstsource, we value open and honest communication, and feedback like yours helps us understand where we can improve. We encourage you to have an open conversation with your HR partner or manager to share specific concerns this will help us address them more effectively and ensure that employees feel valued and supported.

5.0

Jun 16, 2025

Great place to work

Associate director

Recommend

CEO approval

Business Outlook

Pros

Learning company Great policies AI focus

Cons

Nothing to specify on paper

Firstsource Solutions Response

11mo

Thank you for your feedback! We’re glad to hear that you're enjoying the learning opportunities, strong policies, and the company’s focus on AI — these are all key pillars of our evolving work culture.

Viewing 1 - 3 of 15 Reviews

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Firstsource Solutions Associate Director reviews

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Ratings by demographic groups

Reviews by job title

Supportive colleagues but lack of management guidance

Not people friendly and very less hikes

Great place to work

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