Does PrimePay pay their employees well?

According to anonymously submitted Glassdoor reviews, PrimePay employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at PrimePay. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at PrimePay?

50% of PrimePay employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PrimePay 3.5 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at PrimePay?

Sales Executive (18) , Sales (16) , Account Executive (13) , Payroll Specialist (12) , Client Success Representative (9) , Sales Representative (9) , Customer Service Representative (8) , OUTSIDE SALES (7) , Outside Sales Representative (7) , Sales Associate (6) , Tax Associate (6) , Senior Sales Executive (5) , ASM (Area Sales Manager) (4) , Client Success Specialist (4) , Customer Service Representative (CSR) (4)

What are the pros of working at PrimePay according to real employee reviews?

"They were all good people and easy to work with." ((in 29 reviews)); "PrimePay offers great opportunities for their employees who are looking to grow and succeed within a company." ((in 9 reviews)); "great work life balance there" ((in 9 reviews)); "Good training program on fundamentals of the industry and their products." ((in 7 reviews)); "Good work environment" ((in 6 reviews))

What are the cons of working at PrimePay according to real employee reviews?

"Pay is low." ((in 20 reviews)); "Senior leadership changed completely at least 2x in less than a year." ((in 16 reviews)); "Benefits are horrible and HR lacks empathy of any kind" ((in 15 reviews)); "Any review that has a 5 star rating with nothing but good things to say and doesn’t reveal where they work or what job they have is just HR or upper management falsifying a review." ((in 12 reviews)); "cold calls, working remote, continuing training, cold calls" ((in 8 reviews))

What are employees saying about PrimePay layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PrimePay layoffs and their outlook for job security at PrimePay in 2026.

PrimePay reviews

3.0

50% would recommend to a friend

(355 total reviews)

John Cumbee

100% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.5

Work/Life balance

3.1

Culture & values

3.1

Career opportunities

3.0

Compensation and benefits

2.8

Senior management

PrimePay has an employee rating of 3.0 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The PrimePay employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

355 reviews

5.0

Jun 27, 2025

happy remote employee

Tier 1 support specialist

Recommend

CEO approval

Business Outlook

Pros

Remote work Coworkers who want to do well and try to help each other out My manager is fair and helpful I like the #CultureClub

Cons

Black out period in December and January

PrimePay Response

11mo

Thank you for sharing your experience. We're glad to hear you enjoy the remote work environment, supportive coworkers, and your manager’s leadership. It’s great to know you also appreciate initiatives like the Culture Club. We understand the concerns around blackout periods and appreciate your thoughtful perspective on the benefits of remote work—it’s something we continue to evaluate as we shape the future of our workplace.

5.0

Mar 25, 2025

Company on the Rise- Positive Changes Happening!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company has made significant strides in listening to employees and improving internal processes. Leadership is actively reviewing how work gets done, streamlining operations, and addressing long-standing challenges. There’s a real effort to create a culture of accountability and transparency. It feels like employee feedback is not just heard but acted upon, and that’s refreshing. Positive momentum is building, and while change takes time, the direction is encouraging.

Cons

Like any organization undergoing change, growing pains exist. Some processes are still evolving, and not all changes happen as quickly as we’d like. There’s room for better communication around the “why” behind certain shifts, so employees fully understand the bigger picture.

PrimePay Response

1y

Thank you for your thoughtful and detailed feedback! We’re glad to hear you’ve noticed the positive momentum and efforts being made to improve internal processes and build a culture of transparency and accountability. Change does take time, and we appreciate your recognition of the progress so far, as well as the areas where we can continue to improve. We remain committed to listening, communicating openly, and making meaningful changes that support both our employees and the organization’s future.

5.0

Feb 18, 2025

Can't thank PrimePay enough

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay. Great coworkers. Great clients

Cons

Not a fan of the tone deaf upper management.

PrimePay Response

1y

We appreciate you sharing your experience! It’s great to hear that you value the pay, your coworkers, and the clients you work with. We understand the importance of effective leadership communication and remain dedicated to enhancing transparency and connection across the organization.

Viewing 1 - 3 of 355 Reviews

Jobs at PrimePay

HCM Sales Executive, Emerging Markets - Palm Beach, FL

HCM Sales Executive, Emerging Markets - Tampa, FL

HCM Sales Executive, Emerging Markets - Orlando, FL

HCM Sales Executive, Emerging Markets - Irvine, CA

HCM Sales Executive, Emerging Markets - New York, NY

PrimePay

PrimePay reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

happy remote employee

Company on the Rise- Positive Changes Happening!

Can't thank PrimePay enough

Jobs at PrimePay

PrimePay reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

PrimePay reviews FAQs

Jobs at PrimePay