Question 1

Is Progressive Insurance a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Progressive Insurance have rated their employer with 3.7 out of 5 stars in 628 Glassdoor reviews. This is a lower than average score with the overall rating of Progressive Insurance employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Progressive Insurance now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Progressive Insurance.

Question 2

Does Progressive Insurance pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Progressive Insurance with 3.9 out of 5 stars based on 628 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at Progressive Insurance.

Question 3

How happy are Customer Service (CSR) professionals working at Progressive Insurance?

Accepted Answer

67% of Customer Service (CSR) employees at Progressive Insurance would recommend their employer to a friend. This rating has increased by 4% in the past 12 months. Customer Service (CSR) professionals have also rated Progressive Insurance with a 3.6 rating for work-life-balance, 4.2 rating for diversity and inclusion, 4.1 rating for culture and values and 3.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Progressive Insurance?

Accepted Answer

Claims Adjuster (1441), Customer Service Representative (519), Claims Representative (174), Claims Adjuster Trainee (132), Managed Repair Representative (127), Claims Generalist (122), Claims Specialist (111), Claims Generalist Associate (107), Customer Service Representative (CSR) (107), Insurance Agent (101), Senior Claims Adjuster (87), Sales Associate (86), Sales Consultant (81), Supervisor (80), MRR (Managed Repair Representative ) (75)

Question 5

What are the pros of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"Benefits provided were great and cheap" ((in 931 reviews)); "Pretty good pay for taking calls all day and having a license to take with you." ((in 823 reviews)); "Work from home is great and very easy to do and you manage yourself" ((in 479 reviews)); "Great culture and very family oriented" ((in 430 reviews)); "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive." ((in 372 reviews))

Question 6

What are the cons of working at Progressive Insurance according to real employee reviews?

Accepted Answer

"No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" ((in 355 reviews)); "Poor management and focus on metrics" ((in 281 reviews)); "The team you are on can be changed on whim with very little notice and moved under a different supervisor." ((in 157 reviews)); "I had a great manager and then a terrible one." ((in 143 reviews)); "Long hours (45+ per week) on a consistent basis required to complete the heavy workload" ((in 124 reviews))

Progressive Insurance

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Flexibility and benefits overshadowed by high stress

Great trainers but overwhelming call schedule

Friendly atmosphere, but no recognition for past experience

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