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      Q-Centrix

      Engaged Employer

      Q-Centrix reviews

      3.9

      75% would recommend to a friend

      (193 total reviews)
      avatar

      Milton Silva-Craig

      92% approve of CEO

      68% positive business outlook

      Ratings by category

      4.4

      Work/Life balance

      4.3

      Diversity & inclusion

      3.7

      Culture & values

      3.6

      Senior management

      3.4

      Career opportunities

      3.1

      Compensation and benefits

      Q-Centrix has an employee rating of 3.9 out of 5 stars, based on 193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Q-Centrix employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      193 reviews
      1.0
      Mar 28, 2017

      Run far away from this company!

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only pro is working from home and not having to deal with a commute, particularly when the weather was bad.

      Cons

      There are so many "cons" to working for this company that I can hardly list them all! So, I will list my top three--- First of all is the pay. They continually drop your pay rate every few months. Over the course of the years I've worked there, my pay keeps decreasing. They expect their abstractors to read through copious amounts of email on their own dime. There is NO reimbursement for the time you spend on email or many other work-related activities. Secondly is the way the client hospitals are treated. They cut the Team Leader's administration time to appropriately handle client accounts to a bare minimum and I mean BARE MINIMUM! The client hospitals expect to have appropriate oversight of their accounts but that's not what they actually get when the Team Leader is stretched so thin. "Leadership" also has no problem putting untrained, incompetent staff in the position of managing large hospital accounts. It's a joke! "Leadership" does not listen AT ALL to employee complaints or suggestions. This will eventually be the downfall of this company. Whenever there are bad online reviews of this company, "leadership" sends out an email to employees asking them to submit positive reviews online to counteract the bad ones. Seriously. That's what they do instead of addressing the actual complaint in-house and devise ways to makes things better for their employees. I would stay clear of this company unless you are just plain desperate.

      avatar
      Q-Centrix Response
      9y
      Let me first start out by introducing myself. My name is Milton and I am the CEO of the Company. You did not provide your name, but it states you are a current employee. Assuming that to be the case, as I share in all my company-wide communications, and in individual discussions with team members, you should always feel comfortable reaching out to me with your concerns. To reiterate, you can reach me directly at either 312-724-7809 or via e-mail at milton.silvacraig@q-centrix.com. I sincerely encourage you to contact me. With respect to your comments, I’ll attempt to provide a brief response in hopes that you will reach out to me for further discussion. First, I am disappointed to hear your feedback. We have over 800 associates and to hear that someone is not happy or frustrated with their role is disappointing. At the end of the day, life is short so you should enjoy your work environment, your colleagues, and the work you do. I try my best to create a motivating environment for everyone. But, if this is not the right environment, for whatever reason, I encourage you to find that outside Q-Centrix because I sincerely want you to be happy. As our company has grown, we have evolved the clinical team to provide greater focus on abstraction, team leadership and customer account management. Certainly, the clinical team has changed as we have grown and scaled over the past five years, but all of the changes have been client-focused. Relative to our competitors, we have the largest client-facing organization. That being said, I appreciate that the changes are different than what you experienced when you began. Regardless, we will always strive to evolve the organization to ensure we provide the absolute best customer service. Further, I do know leadership listens. In particular, I’m disappointed to learn that you feel like your voice hasn’t been heard. We are a very transparent organization and we seek feedback from our associates through many different avenues—including this one. Much of the feedback received has resulted in direct change. Lastly, our compensation model is absolutely unique. It aligns with the evolution of a value-based model that is transforming healthcare. It is what differentiates and gives us a competitive advantage in a market that is suffering through declining reimbursements and increasing costs. Nevertheless, the model is unique and not for everyone. We strive to be explicitly transparent in how the model works. So, as I began my note to you, I encourage you to reach out to me directly. I would welcome the discussion so that we can jointly reflect on your concerns. Sincerely, Milton Silva-Craig, CEO
      1.0
      Feb 15, 2019

      You will NEVER escape work

      Team lead/abstractor
      Recommend
      CEO approval
      Business Outlook

      Pros

      working from home, if data abstraction if your passion then you will love this job, great IT helpdesk,

      Cons

      constant meetings, poor training & on-boarding process for new positions, inconsistent pay rates, nonstop e-mails & having to respond to every single one, poor communication & management, unclear expectations for employees

      avatar
      Q-Centrix Response
      6y
      First and foremost, thank you for calling Q-Centrix home for two years. Your passion for improving data, patient care and quality is shared by our entire team, including the IT Department. As an organization, our intent is to attract and retain the greatest talent in the industry so that we can offer our clients the best solution in the market. Honest feedback like yours will only help us become better as an organization. That being said, I’m very disappointed to hear that we did not support you during a difficult time here. I hold my team to the highest standard of integrity and respect and will act on your feedback immediately. In order to understand the details as a whole, I encourage you reach out to me directly at Jelena.virijevic@q-centrix.com. Further, I’d love the opportunity to share with you some of the changes we’ve implemented since your tenure and perhaps you will consider rejoining the team. All the best, Jelena Virijevic, VP of Client Services Jelena.virijevic@q-centrix.com
      2.0
      Apr 24, 2018

      Team Leader

      Abstractor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job allows remote work.

      Cons

      Frequent compensation cuts, benefits are not competitive . Most positive reviews on this site are created by employees who are in higher management positions and are not affected by frequent compensation cuts. Very limited opportunities for growth.

      avatar
      Q-Centrix Response
      8y
      Thank you for taking the time to share your feedback and for having dedicated more than three years to us. With respect to your comments, I’d like to explain a little more about our approach to compensation. We are committed to total transparency – so we’re doing everything in our power to help the team understand how the model works and how to grow within it. We’ve offered regular updates, hosted company town halls, created educational resources, and always available for questions. One important reason for adopting this structure is that it affords greater clarity and predictability around compensation. I encourage any employee who is not feeling like this is true for them to please reach out to me directly so we can discuss the situation in more detail. The sooner questions are addressed, the sooner we can ensure everyone is on a path to success. In response to your comment about limited career growth, I’m sorry but we don’t see it that way. We recently added significantly more opportunities thanks to our growing number of partners. We are virtually unrivaled in this regard by others in the industry and what hospitals are typically able to offer. With this growth, we created more than 50 new clinical roles beyond the Senior Quality Information Specialist and Quality Information Specialist roles in the last tow years. They are: - 32 new team leader roles - 3 new quality roles - 4 new account manager roles - 4 new strategic growth manager roles - 12 new clinical specialist roles - 3 new director roles And our recruitment for these positions always begins within. Jelena Virijevic, VP of Client Services Jelena.virijevic@q-centrix.com
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      ReviewsQ-Centrix reviews

      Glassdoor has 199 Q-Centrix reviews submitted anonymously by Q-Centrix employees. Read employee reviews and ratings on Glassdoor to decide if Q-Centrix is right for you.