Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,357 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 42% of employees would recommend working at Safelite AutoGlass to a friend and 39% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Safelite AutoGlass?

42% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (216) , Auto Glass Technician (110) , Customer Service Representative (CSR) (107) , Store Manager (79) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (29) , Manager (28) , Master Technician (25) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"Good pay and physically easy" ((in 216 reviews)); "benefits are good and lots of options" ((in 145 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 121 reviews)); "Flexible and good training" ((in 68 reviews)); "friendly coworkers who genuinely care about each other" ((in 40 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 147 reviews)); "Long hours at times and weather is not always great" ((in 47 reviews)); "Some bad managers." ((in 45 reviews)); "No work/life balance" ((in 41 reviews)); "Senior leadership don’t know what they’re doing." ((in 29 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What Safelite AutoGlass locations have received the highest employee ratings?

Sacramento , Boise , Cincinnati , Cleveland , Union City , Charleston , Cedar Rapids , Akron , Salt Lake City , Albuquerque

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Safelite AutoGlass

Part of Belron International Limited

Safelite AutoGlass reviews

3.1

42% would recommend to a friend

(2,288 total reviews)

Renee Cacchillo

42% approve of CEO

39% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Compensation and benefits

3.0

Work/Life balance

3.0

Career opportunities

2.9

Culture & values

2.6

Senior management

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,288 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Mar 21, 2026

Awesome Team manager

Technician

Recommend

CEO approval

Business Outlook

Pros

Safelite has an exceptional management team that provides support from the initial interview process through the duration of employment. Impressive benefits, including medical insurance requirement plan, and paid training. Furthermore it is a truly inclusive organization that supports all employees regardless of their race gender or status

Cons

Traveling during the winter season.

Safelite AutoGlass Response

2mo

We appreciate you sharing your experience. At Safelite, we're committed to focusing on you first — including your needs, passions and commitments inside and outside of work. We love hearing you have a great manager!

3.0

Jun 3, 2026

The Tech Issues Overshadow All The Pros

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is so much I love about Safelite. I love the other employees. I love the fact that I get good benefits as a part time employee. I love the products.

Cons

Between my experience with HireRight for my background check with this company and the constant problems with the VDI that everyone in my training class has had, my experience as a new employee has been one of the most confusing and stressful that I have ever dealt with. A company as well established as Safelite that offers the kind of quality service that Safelite offers (which I can attest to having been a customer previously before I worked here) is not compatible with these faulty systems.

Safelite AutoGlass Response

17h

Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for Customer Service Representatives to grow their careers, please email PeopleDirect@safelite.com.

4.0

May 20, 2026

Off to a great start

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I'm still in training and it is very thorough. I believe I will be well-equipped once I hit the phones. Excellent trainers. Also, a lot of opportunities for elevation. The starting pay isn't bad and there are financial incentives to increase your pay. Great benefits and a great discount program.

Cons

I have to get used to the strict metrics. There are consequences if you're one minute late.

Safelite AutoGlass Response

We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

Viewing 1 - 3 of 2,288 Reviews

Jobs at Safelite AutoGlass

Customer Service Representative

Payroll Business Analyst

Manager, Workforce Systems

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Awesome Team manager

The Tech Issues Overshadow All The Pros

Off to a great start

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