Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.3 out of 5, based on over 1,370 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 43% of employees would recommend working at Smartsheet to a friend and 33% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

43% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (50) , Client Development Manager (49) , Customer Success Manager (39) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (26) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 118 reviews)); "The benefits are great and keep getting better." ((in 107 reviews)); "Great work life balance made possible" ((in 83 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 72 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 38 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Bullying is common and management doesn't do anything to stop it" ((in 4 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What Smartsheet locations have received the highest employee ratings?

Austin , Bellevue , Chicago , Seattle , Boston , New York , Denver

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Smartsheet

Smartsheet reviews

3.3

43% would recommend to a friend

(1,288 total reviews)

Rajeev Singh

26% approve of CEO

33% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.6

Senior management

Smartsheet has an employee rating of 3.3 out of 5 stars, based on 1,288 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Jun 3, 2026

Great job

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Time schedule was very good for work

Cons

Employees were okay i like them

Smartsheet Response

Thank you for your kind review! We are so sad to see you go, but happy that you had a great experience working here and we wish you the absolute best in your next chapter.

5.0

May 25, 2026

Flexible schedule and benefits, but high workload issues

Customer support representative

Recommend

CEO approval

Business Outlook

Pros

Annual Bonus equal to approx. 10% of income Promotion opportunities Flexible schedule Generous PTO/Sick time Paid Holidays

Cons

Recent constant changes at current Metrics weighed too heavily on career High workload, expect to carry a backlog

Smartsheet Response

It's so great to hear that you're enjoying our benefits and development opportunities, but also apprecaite that you've highlighted some areas where we could improve. As we continue to refine how we measure success, we take your feedback seriously and want to assure you that our priority is ensuring our targets are fair and realistic. Thank you for your feedback and all of your hard work here!

5.0

Jan 13, 2026

Wonderful Company, Great Products, and Inclusive Work Culture

Project manager

Recommend

CEO approval

Business Outlook

Pros

Smartsheet has a wonderful onboarding process for new employees. I feel they did a great job communicating most company changes that were taking place. They put high importance on employees furthering their knowledge of the Smartsheet products as well as education. I was part of a team that truly supported each other and worked well together. Smartsheet offers great benefits, a fantastic and flexible PTO system, and having a remote position was the cherry on top!

Cons

Honestly, the only con I can think of is all of the layoffs at the end of 2025 and how leadership communicated it to the impacted employees.

Smartsheet Response

4mo

Thank you for your review! We are happy to hear that you enjoyed your time here. We strive for all of our employees to become Smartsheet Certified and to take our training courses when they first onboard, as well as stay up to date on the newest features. We thank you for your time here, and wish you all the best in your next adventure!

Viewing 1 - 3 of 1,288 Reviews

Jobs at Smartsheet

Senior Manager, Product Operations (Remote Eligible)

Director, Product Design (Remote Eligible)

Principal Partner Marketing Manager

Customer Success Manager II - Commercial (East)

Professional Services Business Development Director