Sonic (Internet and Phone) reviews

The pay is very low for this position compared to other companies. The hours can be long as you have to complete all the jobs of the day before going home (not just the jobs assigned to you either). I had to work 10-12 hour days, so I had a 4 day a week schedule which allowed me to have some personal life. As the company grew, this got revoked for all employees in my department after working almost 5 years for SONIC and they wanted me to be available to work 60+ hour work weeks and have no life. Basically the one thing Sonic had over other companies in this position was its flexibility. Take that away and you might as well get a job with Comcast or AT&T or any other construction company which pays more. Sonic only pays around $16-20/hour in this position. Benefits are also low. They do not match the 401K and you have to wait a year to start using it (which is silly since they don't match it). Considering the responsibilities and skills required to do this job, I would expect better compensation.

It's a call center, so burnout is inevitable, especially when it's back-to-back calls for hours on end and they tell you to keep pushing and pushing, especially when dealing with people who can occasionally be very rude and belittling. It's gotten to the point where it would make sense to expand beyond Santa Rosa, which is extremely expensive and offers little in the way of prospects or activities to make it worth it. It's been mentioned before, but the pay should be higher with the cost of living. The rate offered might have been acceptable 3 or 4 years ago, but with the inflated COL during that time, it feels that increases should be made. As was mentioned in another review, you do see a lot of Uber and Lyft stickers in the parking lot, and you overhear a lot of depressing conversations in the breakroom about not being able to make rent/other financial hardships.