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The Tile Shop, Inc.

Engaged Employer

The Tile Shop, Inc. reviews

3.0

40% would recommend to a friend

(570 total reviews)

Cabell Lolmaugh

62% approve of CEO

22% positive business outlook

The Tile Shop, Inc. has an employee rating of 3.0 out of 5 stars, based on 570 company reviews on Glassdoor which indicates that most employees have an average working experience there. The The Tile Shop, Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

570 reviews
2.0
May 7, 2019

Company Culture is a Joke

Recommend
CEO approval
Business Outlook

Pros

If everything is going great then you will be paid well.

Cons

Six to seven day work weeks. 60 to 80 hour work week. Little help from upper management. Extreme expectation even though the company over all is failing. No family values

1.0
Aug 20, 2018
Recommend
CEO approval
Business Outlook

Pros

NONE MODERN SLAVE. ( "you must enter at least 5 words for pros") <----so I typed this

Cons

My experience: Unfortunately I have been at the company for almost a year. Sending applications twice a day! This company has been such a horrible experience. Turn over is horrible one to two people per month. What you do: You are expected to hit targeted sales, which is understandable they have to make money for people to get paid, EXCEPT you! The market that I am in is filled with to much competition from retailers like Floor and Decor to state one. They are known for being cheap, 99% of the time the clients that we get have gone to places like these and question why they should pay premium for a product that looks almost the same, and to be honest IT IS!!! even a blind person can see it!!! How do you make money get paid: Sell the products and you get a certain percentage out of the total sale. You have to hit a certain amount in profit NOt SALES every two weeks in order to get commision. This is very hard because you have to rely on retail clients for sales they beat you down on price or they go somewhere else. Once you have given a discount your commision percentage drops and you get paid less if you happen to hit the profit sales that you need to hit to make commision. In order make money you have to find people like builders, installer, remodelers, to get your business. Which at this point you PERSONALLY have to sell them on a bunch of crap of benefits they get in order to get them to do business with you personally and not someone else. It takes time, I would say 2-4 years to build that relationship. It is very hard because most installers just want to come in and get out, don't even want to talk to you they are just BEAUTIFUL creatures. If you want to STARVE and and can pay your bills with the crappy PEANUTS they throw at you when you don't hit your Profit every two weeks HAVE AT IT! Stores are over staffed, installers that come in are looking for those who have been working there longer want nothing to do with you. In my market there is not enuff retail clients to keep busy. You can go hours with not one single client and you have 6 people working. OH and most people work upto 60 hours a week. Other: After you have eaten the peanuts they provided, actually PEANUT SHELLS, because corporate has been kind enough to throw you the shells. You have to take out the trash, clean whatever so called break room you have, clean the public restrooms, inventory, tag, merchandise new product, and load your orders. Mop, broom, dust, oh wait, yes you are SALES, "DESIGNER" CLEANING CREW, WAREHOUSE and a modern day slave. Work Culture: There is nothing to be desired about a place like this. You do not wake up in the morning and say "oh I can't wait to go to work". Most employees are miserable, except the ones that have been there longer and do anything to not help you, get frustrated and want you to quit so you do not take their business, whatever is left in this place. There is NO company culture, you are goose that needs to lay the golden eggs or you get chopped. There is no creative input, YOU HAVE no say, OBEY!!!! Management: "Promoted" gooses who have no skills on how to motivate, inspire or lead. When management takes sales away from you.I HAD THE BREAD in my mouth and he literally took it away from me. In conclusion: There are so many things that were left unsaid but YOU GET what I say. If you have a FAMILY, love them, and enjoy spending time with them this is not for you. If you enjoy your SANITY, personal time, and want to have a decent pay without having to wait almost two years if any, then don't do it. I made a mistake, do not work here.

1.0
May 7, 2019

Don't Bother

Recommend
CEO approval
Business Outlook

Pros

There's really not too many Pros to this place. If you're good and you can sell, you don't have a cap on your commission, but you'll probably be working 60+ hours a week. Feel lucky if you have a competent manager and get decent training and don't have to worry about your money being stolen from you. More than likely you'll end up with an inexperienced manager who has an equally incompetent regional manager and you won't be trained or have conflicting training styles and will have to worry about every customer you work with working with someone else and you losing money. The environment and attitude is be very aggressive and sell everyone the moment they walk in the door, because if you don't , someone else will. No matter how much work you put it in, someone can put five minutes in and claim all of your money.

Cons

Read through the reviews of former and current employees on GlassDoor and Indeed. They've padded a lot of the reviews on GlassDoor by bribing corporate employees and managers to give '5 Star' reviews, so take all of them with a grain of salt. Pay close attention to the one's that talk about poor and uncaring managers and anything to do with commission disputes or losing money (ignore the one's that complain about cleaning duties, it's part of the job description) Do you really want to work for a company that you have to worry about whether or not you're going to get the proper training to do the job they hired you for? Do you want to work for a manager that was promoted because they excelled in sales, but may or may not have shown any aptitude towards being a team leader? Do you want to work in an aggressive sales environment that is, in some ways, more aggressive that the worst used car lot?

Viewing 1 - 3 of 570 Reviews

Glassdoor has 576 The Tile Shop, Inc. reviews submitted anonymously by The Tile Shop, Inc. employees. Read employee reviews and ratings on Glassdoor to decide if The Tile Shop, Inc. is right for you.