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TouchPoint Support Services

Engaged Employer

TouchPoint Support Services reviews

2.9

41% would recommend to a friend

(374 total reviews)
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Robert Tindell

49% approve of CEO

34% positive business outlook

TouchPoint Support Services has an employee rating of 2.9 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchPoint Support Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

374 reviews
1.0
Jun 12, 2016

Upper management is a joke

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary would be decent if you weren't expected to work 70+ hours per week. PTO sounds great until you can't use and are questioned by senior leadership when you do.

Cons

Senior leadership is corrupt and leads through fear. I thought that style of leadership ended and it's surely not what Scott would want his associates doing. Regional support involves a traveling team of people with zero people skills and only look for the negative. The support they provide - scathing emails sent to senior leadership. They preach work life balance but printing it on a piece of paper is as far as they will go with it. If they were less worried with mindless reports and conference calls there might be time to complete your work. Praise for a job well done doesn't exist. You will instead get yelled at demeaned by senior leadership for missing a minor detail. Touchpoint is more than happy to keep adding additional levels of senior leadership. They will however refuse to add management where it is actually needed. Which is at the individual unit level. Hourly associates are expected to be worked like slaves for their entire shift. I never thought I'd say this but I hope and pray my associates all find new and better jobs.

1.0
Jan 12, 2016

Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The CEO is amazing. Great model of company core values, but unfortunately he is the only one to model these values. Well-paid Several locations to move/transfer across the country

Cons

Unsupportive environment long hours overworked Director at each site makes for how you view the company (can be good or bad thing) Company is concerned with how they appear on paper more than how they care for staff.

1.0
Mar 10, 2024

Sexual harassment

Recommend
CEO approval
Business Outlook

Pros

I sincerely liked my coworkers, besides of the man who assaulted me. They were kind and fun to work with. I have many of their phone numbers and still keep in contact.

Cons

I was sexually harassed by a coworker. I immediately told my supervisor and contacted hr. After the "investigation " I was told he had denied it and there were no witnesses. So he was being brought back, no disciplinary action, no reduction in hours. That i would have to work with him and was basically told that I would have to get over it. I asked that I not work side by side with him and was repeatedly scheduled with him. Then was made to feel I was being a hassle for requesting a change. Then I asked to be moved upstairs, so I wouldn't have to work with him. I was blown off several times before I got one day training upstairs. That was it, I was never scheduled upstairs again. Finally, I was brought into the office and told I couldn't tell my fellow coworkers about the attack because it was defamatory and I would be fired if I continued. I found another job at a different company shortly after. So sad to leave my friends but so glad to leave this company.

Viewing 1 - 3 of 374 Reviews

Glassdoor has 386 TouchPoint Support Services reviews submitted anonymously by TouchPoint Support Services employees. Read employee reviews and ratings on Glassdoor to decide if TouchPoint Support Services is right for you.