Towne Park reviews

3.5

67% would recommend to a friend

(1,703 total reviews)

Andrew Kerin

67% approve of CEO

41% positive business outlook

Towne Park has an employee rating of 3.5 out of 5 stars, based on 1,703 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Towne Park employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Mar 14, 2012

It's been terrible.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Great properties to work at. Learning the craft of valet and bell is very beneficial.

Cons

First off all the pros listed are not because of towne park you just happen to get them by working for towne park. This company is a joke. Yes you make tips which is great but you are almost always overstaffed. You are overstaffed because your account manager doesn't care about how much money you make he or she cares about scores on mystery shops. So that means a night where 4 guys could do the job you have 8. Management directly above you and the higher ups blow. They do not care about you or how hard you work or how good you are. They care about numbers and money. But not your money, their money. That is how they have gotten so big so fast. They go to properties and tell them how much money they can make them and save them. All this means is they will pay you less money than the hotel would have payed. A hotel would start you out at the very least 5 something an hour to just be a regular valet and they would give you raises. Not towne park. They start you at 3.50 and never raise that. All this means is that the days when you aren't making tips you really aren't making anything. Unlike if you were making more an hour then you would be able to deal with slow days or slow weeks. But towne park doesn't care. Because towne park has a secret. It's called high turnover. In any other company this would be a bad thing but for them they encourage it. They would rather bring in a new crew of dummies every 6-8 weeks then pay more. And I do mean dummies. They hire anybody who can pass a drug test. Anybody. Towne Park will promise $12 an hour and thousand dollar days. Don't buy it. It's not true. Thats what real valets can make at places not run by towne park. So if you can get a valet job somewhere else do it. But not with towne park. Managers and assistants are the worst. Everyone who is not a valet or a bellman thinks they know everything. Except they actually know very little. They don't know how to run the drive they just know how to pretend to be a boss. They will tell you as a super visor to take charge and control and then turn around and tell you that you have no control. It's an ongoing thing where one day they say this the next day the do another. It's actually funny in a very sad way.

5.0
Sep 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Hyper growth company. Sense of community is very strong. Each Account Manager essentially runs their own business. There is a lot of freedom to implement your own ideas and lead a team the way you see fit.

Cons

Work hours are determined by operational business. This means long days and nights during busy seasons. Undetermined factors such as call offs, claims, and other operational challenges can change the quality of life dramatically with little or no warning.

2.0
Jan 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Daily tips, working with younger guys that are pretty cool.

Cons

makes valets run for cars in a tie and vest, no promotion past middle management. I started in Oct. 2007 with Mile Hi and was promoted in 4 months. I went from $4 an hour to $8.50. Now, Jan 20, 2011 they are telling me they are cutting my pay to $7.00 an hour. They also tell everybody that they want to be a billion dollar company in the next ten years and this is how they are doing it. Not making more revenue but taking money from there employees. I have a baby and family and they do not care. I was told in 2010 that i would be promoted to an assistant account manager and i lost a lot of money (not making tips) to do the training to be promoted and they never promoted me and then transfered me to another hotel against my own will where i went through hell. I asked off a month in advance for my daughter's first birthday and the manager told me no. Also, Eric Pottobaum, the DFW District Manager is two faced and ranked (by his account managers) as one of the worst D.M. in Towne Park. If you are not a part of his and the Dallas district cult then you will never move up. They also treat Fort Worth like the red headed step child of TX.

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