UserTesting reviews

3.1

51% would recommend to a friend

(568 total reviews)
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Eric Johnson

56% approve of CEO

51% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 568 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

568 reviews
5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for growth & advancement Leadership recognizes & rewards performance Supportive & collaborative team culture Meaningful ownership & autonomy in your work

Cons

Fast pace can take time to adjust to Priorities can shift as the company scales Some processes are still evolving Cross-team coordination can be complex at times

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UserTesting Response
1mo
Thank you for taking the time to share such thoughtful feedback—we really appreciate it. It’s great to hear that you’ve experienced strong opportunities for growth and advancement, and that our collaborative culture and sense of ownership have had a positive impact on your work. That’s exactly the kind of environment we’re working to build. 🙌 We also value your perspective on how we can continue improving. As we grow, maintaining transparency, reinforcing clear priorities, and streamlining processes are all areas we’re actively focused on, and it’s helpful to hear that reflected in your experience. Thank you for being part of the team for over three years and for contributing to the culture we’re building together. 💙 — The UserTesting Team
5.0
Nov 18, 2025

Great mission, people and culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The mission is inspiring and attracts great people. The strategy makes sense and culture is good. Interesting time to be in the UX space with all the changes with AI.

Cons

Merger challenges slowed down innovation for the past couple of years, but that looks to be changing now.

Viewing 1 - 3 of 568 Reviews

Glassdoor has 797 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.