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š Pride is more than a month. Itās a movement ā and a mindset we carry forward every day. From candid conversations and powerful storytelling to small acts of allyship and joyful celebration across our locations ā #PrideMonth 2025 at Firstsource was all about showing up, listening deeply, and standing together. A heartfelt thank you to everyone who made this month meaningful - by creating space, sparking dialogue, or simply celebrating each other. š³ļøāš Letās keep building a culture where everyone feels seen, heard, and empowered to thrive ā not just in June, but all year round.
ā Traditional Appeals & Grievances (A&G) processes: Manual, costly, slow. Over $100 per case, with mounting pressure to meet deadlines and avoid errors. But thereās a smarter way forward. ā The UnBPOįµį“¹ way: Leverage multimodal generative AI and agentic workflows to accelerate case resolution, enhance quality, and reduce costs by up to 40%. In Part 1, we explored how autonomous AI agents are transforming claims operations. Now in Part 2, in his latest article for First Report Managed Care, our EVP & Head of Solutions for Health Plans and Healthcare Services, Deepan Vashi, dives into how AI is reshaping the A&G functionāfrom faster, more accurate processing to stronger compliance and stakeholder satisfaction. Read the article: https://lnkd.in/dM_aurUC
Weāre proud to share that Firstsource has been recognized with the āAI-Driven Business Impact Awardā at the Data & AI Future First Confex 2025, presented by Salesforce. This is a testament to the bold steps weāre taking to redefine customer experience and business outcomes through the power of AI and data - anchored by Firstsource #relAIā¢, a suite of AI-led platforms, solutions, and services, to help businesses of all sizes drive efficiency, innovation, and competitive advantage.
š± It starts with a single saplingā¦ Thereās something quietly powerful about planting a tree. Itās simple. Itās hopeful. And it speaks of a future weāre choosing to care for. Recently a group of our #SourceOfGood champions came together for a tree plantation drive in Madambakkam, Chennai, in partnership with Environmentalist Foundation of India (E.F.I). Together, they planted 50 native saplings selected to support the local ecosystem and restore green cover. What made it special was the intention behind it: showing up, doing the work, and planting hope one tree at a time. A big shoutout to our volunteers who brought their heart, time, and energy ā and to EFI for nurturing this shared mission for a greener tomorrow.
š Proud to see Aniket Maindarkar, our Chief Marketing Officer, featured in The Wall Street Journal as part of the exclusive WSJ CMO Council - spotlighting leaders shaping the future of business.
š Hello, Gurgaon! Weāve officially opened the doors to our newest hub in NCR ā and itās more than just a new address. This space marks a new chapter in our growth journey: ā Tapping into the rich NCR talent ecosystem ā Powering the next wave of innovation through a dedicated Testing Center of Excellence in the EdTech space ā Expanding our footprint to meet client needs with agility and scale Itās a reflection of our commitment to #MakingItHappen ā by investing in the right capabilities, the right people, and the right places. Hereās to building, growing, and thriving ā together.
What does a great-fit role feel like? For Dharinder, it means challenge, impact, and a clear path forward. Through Wings Within, our internal mobility program, he found a role that builds on his strengths while pushing him to grow ā and that sense of ownership has made all the difference. His biggest learning? Donāt wait for someone else to push you forward. Own your growth. Aspire to be a #Firstsourcer? Explore opportunities here: careers.firstsource.com
š Inclusion isnāt a gesture. Itās a way of showing up ā for real, meaningful connection. To mark Autism Pride Day, some of our #SourceOfGood champions, spent the day with young adults with multiple intellectual disabilities at Sol's ARC in Mumbai. From sensitization sessions to group activities, dancing, and art, what started as an #EmployeeVolunteering activity turned into something much more ā a day filled with connection, laughter, learning, and moments that stayed with us long after. A heartfelt thank you to the incredible team at SOLās ARC for creating such a welcoming space, and to our volunteers for showing up with so much heart.
The future of work isnāt about automating tasks ā itās about AI agents driving outcomes. In this thought-provoking piece on ET Edge Insights, Hasit Trivedi, our Chief Digital & AI Officer, explores the rise of Agentic AI ā that can reason, decide, and act autonomously. This thinking is already shaping our innovation roadmap. š¹Firstsource #relAIā¢: a suite of AI-led platforms, solutions, and services, to help businesses of all sizes drive efficiency, innovation, and competitive advantage. š¹Firstsource Agentic AI Studio: designed to transform how work gets done by breaking it into tasks handled by specialized AI agents with clear roles and intent. Smarter work. Faster decisions. Scalable transformation. This is the futureāand weāre building it. š Read the article here: https://lnkd.in/dt-vdtMp
What does everyday inclusion look like? After exploring what belonging feels like at work, we continued the conversation in our next Pride Talk: āEveryday ways to celebrate and support prideā ā session rooted in lived experiences and authentic voices. One powerful takeaway? Allyship isnāt about getting it right all the time ā itās about showing up anyway.
