ADP Associate Client Support Consultant interview questions

The interview process was fairly quick. I applied online and within the same day I received a notification to schedule a phone screen. I found the phone screen rather unpleasant. The interviewer conducting the call was robotic and totally impersonal. The call seemed to be more about simply verifying the information on my resume rather than to assess any professional strengths/weaknessess or experience. The interviewer also asked for salary history, which is illegal to do in California (where I interviewed). It felt crude and rather unprofessional considering that the law making such a line of inquiry illegal has been passed since the beginning of the year. Hopefully this isn't standard practice and it's just a case of one rep not being up to date. A couple of days after the phone screen I got sent a standard personality test and a role play assignment simulating a call center environment. It was a little long but nothing too over the top. The experience there was straightforward and relatively painless, even if it was a bit tedious. After the assessment I got an e-mail to setup an in-person interview with two of the managers. I really liked how they sent documents with some interview prep suggestions and company information! The interview itself wasmostly STAR format, with them thoroughly parsing apart my professional background and trying to understand my motivations for applying to this position, the company, etc. There was a role play assignment similar to the one they had me do before the on-site interview too, and they asked me to explain my understanding of what was going on in the situation, my opinion on how the call went, what was wrong, etc. The interview was supposed to be an hour long, but just before the hour was up a third interviewer showed up, and I got the impression they were doing a two-in one deal to just finish the entire interview process. She asked me some questions similar to what the other two interviewers asked to probe me a little more, and after about another 25 minutes the interview was over. They walked me out and I got a call the next day from a person in their talent acquisition team (her name is Hayley, she's very sweet) and she told me they were extending me an offer. Overall the experience had a few ups and downs (I didn't like the phone screen, but I think that was more due to the interviewer), but it was relatively straightforward, and fast. It was just over 2 and a half weeks from the day I applied to the day I got the offer for the position.

It was a series of four interviews...1 being a phone interview 2. In person interview 3. Phone interview with a manager 4. Then I had to talk to a area manager. The process was very easy and I love the way the interviewers interact with you and are very nice this is a great company to work for