ADP Customer Service Representative interview questions
Updated Sep 2, 2025Difficulty
Average
Experience
Mostly positive
How others got an interview
- 14%Employee ReferralEmployee Referral
- 8%Campus RecruitingCampus Recruiting
- 7%RecruiterRecruiter
- 4%In PersonIn Person
- 2%Staffing AgencyStaffing Agency
- 1%OtherOther
Interview search
117 interviews
ADP interviews FAQs
- Customer Service Representative applicants have rated the interview process at ADP with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 54% positive. To compare, the company-average is 58.2% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 25 days to get hired, when considering 99 user submitted interviews for this role. To compare, the hiring process at ADP overall takes an average of 24 days.
- Common stages of the interview process at ADP as a Customer Service Representative according to 99 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 16%
Skills test: 15%
Background check: 11%
Group panel interview: 10%
Drug test: 9%
Personality test: 5%
Presentation: 5%
IQ intelligence test: 4%
Other: 1%
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