I applied online. I interviewed at AT&T (Cleveland, OH) in Mar 2023
Interview
Interview was thorough and I was given a scenario to follow in which I had to pitch a technical product. I chose to pitch MSN Teams. I was also asked my knowledge level of cellular phone troubleshooting.
Interview questions [1]
Question 1
Are there any days during the 7 day work that you can not work?
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.