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Dear Sir or Madam,
Thank you for your constructive feedback and bringing this matter to our attention. We are so pleased to hear that you had such a pleasant experience during your interview here at Acquire but regret to hear your experience that followed, or lack there of, was the opposite of the time you spent in-office. There is absolutely no excuse for our failure to follow-up with you regarding the next steps in our hiring process and for that, we sincerely apologize. Each component of our hiring process, including the follow-up, is of great importance to us as well as the applicant so we have discussed your feedback with our management team as well as our Careers Dept to quickly get a grasp on the situation and prevent something like this from slipping through the cracks again!
Kind Regards,
Human Resources Dept. Acquire