At the time I interview for this company, I lacked experience and had no education in business. They were able to recognize my passion for doing excellent work and the skills that I had to offer. They put me through a 6 month paid internship that included all the classes and experience I would need to have a successful start with the company.
Since they have a strong training/education program, they are willing to overlook shortcomings if you demonstrate that you have passion, attention to detail, and the intellect to handle the needs of the office you are going after.
Most people are hired after 1-2 interviews. People applying for the internship program (ACE) may have anywhere between 2-4 interviews. These latter interviews could include an assignment (like presenting on a topic or an idea that you have).
The interviews are very laid back, but you still would want to put your best foot forward as there are many people applying for the internships.
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