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      Director, Client Success (Travel) Interview

      Jan 4, 2019
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Affirm (San Francisco, CA) in Nov 2018

      Interview

      Quick phone screen by recruiter followed by a 30 min call with hiring manager. Call with hiring manager included direct questions about scenarios or approach to servicing their travel clients. Questions were very tactical and focused entirely on my approach and strategy in doing the job. I sent a thank you note but had a feeling I was not going to advance based on the tone of the hiring manager and how she left the call. I never received any follow-up after my last call - so I consider that poor talent management on the part of the Affirm recruiter.

      Interview questions [1]

      Question 1

      1) What strategy would you take to help drive more sales/activation against the sub - $600 market (for travel purchasing with OTAs)? 2) Tell me how you would expand to other areas or find more revenue sources from an existing client? 3) Tell me how you've worked to provide a solution that didn't already exist with a client through the product offering?
      1 Answer
      avatar
      Affirm response
      7y
      We appreciate you taking the time to interview with Affirm and are sorry to hear our team wasn't able to close the loop in a timely manner. Our goal is to respond to each candidate with a prompt decision and we will continue to work diligently toward this objective.

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