I was invited to send a video interview via Hireart.
I then was called to a 3 hours group interview.
It was the second time I was invited to this group interview, last time being for a trust and safety investigator position.
The interview process was all the same as the previous one. Group introduction, role plays and written tests with questions about the company.
I must say I am truly disappointed about Airbnb. They almost shout to the world that they are looking for motivated people, passionate about the company. I personally must have sent more than 20 cvs, even though I was rejected the first time almost at the end of the hiring process with a lame excuse "your background is not a fit for the position" (then why picking me for the interview in the first place?). But I did not lose heart, I tried and tried, I was called once again for the customer experience specialist position and I started the hiring process again. If this is not proving myself to be passionate about the company I wonder what is. I had to watch people being picked over me just because they have an internal referral, or because the interviewer found them nicer.
Truly truly disappointing. I am not sure this is the kind of company I want to work for.
Interview questions [1]
Question 1
None, they didn't even give me a chance. Great reward after 8 months I have been waiting to be called for the interview.
I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall.
1. Screening Interview with HR
They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario.
2. Interview with the Hiring Manager
After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios.
3. Final Interview
The final round mainly focused on core values, culture fit, and my passion for the role.
I applied online. The process took 6 weeks. I interviewed at Airbnb (Singapore) in Jan 2019
Interview
It was a pretty straightforward and fun experience.
1. Video interview (recording)
2. Photo interview
3. Hiring meetup (similar to an assessment centre)
4. Core value interview
I did not pass the Hiring Meetup, probably because I was too honest about my intention that I might not stay in the customer experience team for very long period (3-5 years).
Interview questions [1]
Question 1
Role plays as a real customer experience specialist, answering potential enquiries from both hosts and guests.
I applied online. The process took 5 days. I interviewed at Airbnb (San Francisco, CA) in Jan 2019
Interview
Applied through Social Media, they sent me a little assignment, then had screen call with manager, went onsite and had 4 interviews with different people of the team.
