I applied online. The process took 1 week. I interviewed at American Airlines (Los Angeles, CA) in Jun 2014
Interview
After you fill out your online application, you are given an automated interview to be completed online--no interaction with any actual human beings, just a recited question and less than five minutes to get your answer together before you respond. Nor can you edit or redo your response if you misspeak or talk over yourself--you have one shot and that's it.
Interview questions [1]
Question 1
They ask what you know about American Airlines as a company as well as the most memorable customer service experience you recently had.
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.