I applied online. The process took 3 weeks. I interviewed at American Airlines (Dallas, TX) in May 2023
Interview
Long process, only Talk about diversity and wanting just diversity people. Takes about six different interview/test to make it to the one on one. But it’s actually not a one on one it’s a big group one on one they ask you three different sets of questions, fill out a worksheet and a group project.
Interview questions [1]
Question 1
What are some of your past customer service experience?
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.