American Airlines Home-Based Reservations Representative interview questions

The interview was very quick and efficient to future knowledge, you have to maintain a bubbly character and you have to just be yourself as far as a people person.

Fairly simple. Domestic City Code test followed by a group interview preceding an off of employment if both the previously mentioned go well. First step of the process is online application. Once the app is done you receive an email to complete a phone interview. The phone interview is done pre-recorded questions asked by a Manager. The phone interview is 5 questions. If you have done well with this process they send you an email with a packet including the city codes to study for the testing stage. You schedule your test via email. City code test is simple. Mnemonic devices work well with memorization. It is about 50 questions and a 75% or better is needed to pass. After, if you have passed the city code test, you schedule your face to face interview. During the face to face interview all candidates are together and they provide more in depth information about the company and the job description. After this you are taken by groups of 4-6 to interview with at least two managers. If you have done well during the interview process, you will be offered the job via email. This takes about 3-5 days. If you are rejected they send a letter via mail.