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      Customer Success Manager Interview

      Jan 4, 2017
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at AppDynamics (Dallas, TX) in Dec 2016

      Interview

      Interview process started online. Had a call from the recruiter for a phone screen within a few days. Within a few hours the recruiter lined up the applicable phone screening with the 2 contacts in the CS org. Within a few days after the phone calls, I was invited into the Dallas office for one on one interviews with 3 different people. All was very simple, and went quickly, efficiently.

      Interview questions [1]

      Question 1

      Background experience
      Answer question
      5

      Other Customer Success Manager Interview Reviews for AppDynamics

      Customer Success Manager Interview

      Sep 14, 2021
      Anonymous Interview Candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at AppDynamics (London, England) in Aug 2021

      Interview

      This was a very disappointing interview process. I was contacted by a recruiter who put me forward for an interview with the hiring manager, followed by an interview with a technical lead and their VP customer success for the northern European region. This person had to postpone the interview (which is fair enough) to then turn up 10 minutes late and conclude the interview by saying that I was definitely through the next round, after which they blissfully disappeared. Apart from the interview with the technical guy, the whole process was overly easy, with no challenging questions and the general impression that they were trying to convince me than the other way around. I found it poor that they wasted my time to then lie to me and randomly disappear. Very disappointing experience frankly.

      Interview questions [1]

      Question 1

      Apart from the technical lead with whom I had a very interesting conversation about their product and my company's product, there was no real competency based interview, apart from the VP asking me how I would recommend they should manage critical platform downtimes to their customers. Overall a pretty inexperienced and disorganised organisation which seem to privilege the emotional element over actual skills and experience based on my interaction with them
      Answer question
      4

      Customer Success Manager Interview

      Mar 12, 2017
      Anonymous Interview Candidate
      Bracknell, England
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through a staffing agency. The process took 3 weeks. I interviewed at AppDynamics (Bracknell, England) in Oct 2016

      Interview

      I was first contacted by a recruiter. The first Interview was with the Team Leader and followed by a meeting with the director of Inside Sales and the VP of EMEA.

      Interview questions [1]

      Question 1

      1) What makes you special? 2) How do you deal with opposition? 3) What are you career goals? 4) Why should we hire you based on the 4 hiring criteria.
      1 Answer
      3
      avatar
      AppDynamics response
      9y
      Thank you for taking the time to review our interview process here at AppDynamics. Glad to know you had a positive experience throughout and we wish you the best of luck in your job search and future endeavors!

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